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The Importance of that First Phone Call

Linda Miles explains why she encourages dental practices to use  Patient Prism to understand what is happening during new patient phone conversations and to coach receptionists to greater success in converting calls into booked appointments.

About this Industry Leader:

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Linda Miles

Practice and Team Development Consultant

Linda was the founder of one of dentistry's most successful consulting firms and speaking businesses, Dental Dynamics, Inc (DDI), now Miles Global, which was named an INC 500 company for phenomenal growth from 1982 to 1987. DDI had its greatest growth from 1987 to 1999. It continues to grow under the direction of the new CEO, Dr. Rhonda Savage. In 1997, Linda founded the Speaking Consulting Network (SCN) and has helped dozens of top speakers and consultants catapult their own businesses by networking with her and others in SCN. Linda has written three best-selling practice management books, produced many audios, CDs, Videos and DVDs, and has spoken in all 50 states and on four continents. She is co-founder of Oral Cancer Cause, Inc.

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