Grow Your DSO Or Multi-Group Practice With Patient Prism

Patient Prism has a simple motto: See a problem. Fix a problem.
While most call-tracking companies can tell you that a call did not end in a booked appointment, Patient Prism is the only dental software with patented technology to accurately identify why the caller did not schedule – and what your team can say to win them back. Our fast training increases your revenue and makes your team instantly better.

Yes! Patient Prism will track services, revenue opportunities, and conversion rates associated with each phone call so you know where to invest in marketing. We help you compare marketing strategies by office, region, specialty, or brand. Get access to detailed, real-time alerts and dashboards to manage your marketing. You will discover which dental marketing investments deliver high-value patients so you can maximize marketing return on investment (ROI) by converting more calls. And for those who did not convert, you will learn why.

Yes. Patient Prism provides up to 20 call tracking numbers per dental practice office. We can provide both static tracking numbers or dynamic tracking numbers. Dynamic tracking numbers are frequently used on dental practice websites to analyze specific pages that an individual views before calling the practice. Tracking numbers provide valuable insights into customer behavior.

Yes. We can work with your current call tracking company to either port the phone numbers to our system or do a hop to our system. When you port the numbers, they will only be tracked by us. When you hop the numbers, they will be tracked by both companies. Either way, the call is immediately forwarded to the dental practice or call center with no delay.

No. Patient Prism is a cloud-based software that does not require any installation.

Patient Prism allows you to track each individual team member’s call-handling performance, allowing you to recognize top performers and coach struggling team members by providing fast feedback. Additionally, Patient Prism helps you identify if you need to add bilingual team members. With access to more than 900+ training videos from dental industry experts, you will improve the patient experience starting with the very first phone call.

Patient Prism works best with dental practices that invest in marketing to drive new patient phone calls. If the call volume is too low, Patient Prism will not have enough call-data to analyze and provide insights.
However, Patient Prism helps dental marketing managers and agencies identify which strategies are working best, so the teams can invest more wisely. Read this case study to learn how Renken Dentistry lowered their marketing investments by using Patient Prism.

Patient Prism works best with VoIP (internet-based) phone systems instead of analog phone lines. Examples of VoIP systems include Jive/GoToConnect, RingCentral, Weave and 8×8.
Because Patient Prism focuses on revenue-generating new patient calls, it is best when the main office line has a dedicated new patient line. Often called a phone tree or an auto-attendant, this is a phone prompt that directs new patients to press 1. The message frequently sounds like, “Thank you for calling Smiles 1-2-3. If you are a new patient, please press 1. All other calls, please press 2 and our friendly team will be right with you.”
Patient Prism will then record those callers who select the press 1 option. This is just one of many implementation options. Our team of experts will find a custom solution that works for your dental practice.