Grow Your DSO Or Multi-Group Practice With Patient Prism
Increase your dental group revenue by scheduling more high-value callers
Discover how many new-patient calls you’re missing - and how to win them back
patient prism allows your dso to be a group practice instead of a group of practices.
Have a unified understanding of how patient acquisition works in your DSO.
Propel your dental group revenue by scheduling more high-value callers
Keep your affiliated dentists happy by booking more high-value cases
Our software takes advantage of artificial intelligence, identifying the value of your caller in real-time, ultimately making it easier for you and your team to focus on the patients that generate the highest revenue coupled with high-priority health considerations.
Keep your affiliated dentists happy by booking more high-value cases
Identify the value of your callers, making it easier for you to focus on the patients that generate the highest revenue coupled with high-priority health considerations.
Insights Into your Multi-Group Practice
Receive deep insights into operations, staffing, and training.
Identify Opportunities
Identify where you could expand services, insurance participation, or hours to meet the needs of your community.
Train your team to convert more new patients on the first call
Give your staff the tools they need to succeed. Patient Prism does exactly that by helping your team understand what to say when scheduling new patients.
Discover how many new-patient calls you’re missing - and how to win them back
Almost instant Opportunity Alerts
Receive Re-Engage Lost Opportunity alerts by email or text message within one hour of a new-patient call that did not end with a booked appointment.
Call feedback that makes a difference
Receive call-feedback and change call-handling behaviors that cause your practices to lose new patients.
Effective Team Coaching
Provide your team with effective coaching and best practices from the industry’s top experts to win back missed opportunities.
Track your Schedule
See your busiest days of the week and your busiest hours each day helping you determine if you need to change staffing at lunchtime or other times.
Custom Reports
Know exactly how many callers are hanging up on hold and identify which voicemails are appointment-related so you can respond quickly. Track trends month-over-month for call conversions, voicemails, and hang-ups.
Custom Reports
Know exactly how many callers are hanging up on hold and identify which voicemails are appointment-related so you can respond quickly.
How Other DSOs Use Patient Prism To Their Advantage
Dental Depot
Renken Dentistry
Serenity Dental
F.A.Q.
Patient Prism has a simple motto: See a problem. Fix a problem.
While most call-tracking companies can tell you that a call did not end in a booked appointment, Patient Prism is the only dental software with patented technology to accurately identify why the caller did not schedule – and what your team can say to win them back. Our fast training increases your revenue and makes your team instantly better.
Yes! Patient Prism will track services, revenue opportunities, and conversion rates associated with each phone call so you know where to invest in marketing. We help you compare marketing strategies by office, region, specialty, or brand. Get access to detailed, real-time alerts and dashboards to manage your marketing. You will discover which dental marketing investments deliver high-value patients so you can maximize marketing return on investment (ROI) by converting more calls. And for those who did not convert, you will learn why.
Yes. Patient Prism provides up to 20 call tracking numbers per dental practice office. We can provide both static tracking numbers or dynamic tracking numbers. Dynamic tracking numbers are frequently used on dental practice websites to analyze specific pages that an individual views before calling the practice. Tracking numbers provide valuable insights into customer behavior.
Yes. We can work with your current call tracking company to either port the phone numbers to our system or do a hop to our system. When you port the numbers, they will only be tracked by us. When you hop the numbers, they will be tracked by both companies. Either way, the call is immediately forwarded to the dental practice or call center with no delay.
No. Patient Prism is a cloud-based software that does not require any installation.
Patient Prism allows you to track each individual team member’s call-handling performance, allowing you to recognize top performers and coach struggling team members by providing fast feedback. Additionally, Patient Prism helps you identify if you need to add bilingual team members. With access to more than 900+ training videos from dental industry experts, you will improve the patient experience starting with the very first phone call.
Patient Prism works best with dental practices that invest in marketing to drive new patient phone calls. If the call volume is too low, Patient Prism will not have enough call-data to analyze and provide insights.
However, Patient Prism helps dental marketing managers and agencies identify which strategies are working best, so the teams can invest more wisely. Read this case study to learn how Renken Dentistry lowered their marketing investments by using Patient Prism.
Patient Prism works best with VoIP (internet-based) phone systems instead of analog phone lines. Examples of VoIP systems include Jive/GoToConnect, RingCentral, Weave and 8×8.
Because Patient Prism focuses on revenue-generating new patient calls, it is best when the main office line has a dedicated new patient line. Often called a phone tree or an auto-attendant, this is a phone prompt that directs new patients to press 1. The message frequently sounds like, “Thank you for calling Smiles 1-2-3. If you are a new patient, please press 1. All other calls, please press 2 and our friendly team will be right with you.”
Patient Prism will then record those callers who select the press 1 option. This is just one of many implementation options. Our team of experts will find a custom solution that works for your dental practice.
TRY PATIENT PRISM FOR YOUR DENTAL PRACTICE
No risk, no obligations. Schedule a demo today and see the difference Patient Prism can make for your dental office.