Patient Prism is a patented call tracking and call coaching program that analyzes your new patient phone calls, identifies individuals who end the call without booking, and provides rapid call analysis and effective training designed to win back that potential patient – all within one hour.
Patient Prism's goal is to make life easier for the office manager, front desk team, and/or the call center team. We know how busy they are doing a lot of different tasks, and it can be frustrating when a call does not go smoothly. We've partnered with dozens of dental industry experts to provide effective phrasing to use in hundreds of situations. We send the exact phrasing the team member could use for each situation so they can call back the potential patient, wow them with their customer service, and book them for an appointment. Plus, the team member can apply that phrasing to future calls. It makes the team instantly better.
Patient Prism has three utility patents for the technology it developed. The CallViz® Analyzer eliminates the need to listen to the recorded phone call; instead, it provides a visual representation of new patient calls that don’t end in a booked appointment, pinpointing call-handling concerns and providing coaching tips. The CallViz® Cloud aggregates the services and insurance information spoken by new patient callers. Dental practices use this data to generate more effective digital ads, social media content, and website search engine optimization. They also use it to make operational decisions, such as expanding services or evaluating insurance plan participation.
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Patient Prism is a call-tracking and call-coaching platform designed exclusively for dental practices to improve call conversion and increase dental office revenue. Through a combination of artificial intelligence and experienced call coaches, we have analyzed more than 4 million phone calls, identified best practices, and made an immediate difference in dental practice revenues.