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Christina Villarreal, Patient Experience Manager: Emergency Dental Patient Protocols

Six dental companies improved their new patient phone call experience.

Learn about the decision that dramatically boosted call conversions and increased revenue across the board, without increasing marketing spend.

About this Industry Leader:

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Christina Villarreal

Patient Experience Manager, Dental Associates

 

Christina Villarreal joined Dental Associates in 2007 and quickly rose to the position of Patient Experience Manager. Christina is constantly looking for ways to improve the patient experience at Dental Associates' 14 practices in Wisconsin. She works closely with every team member both in the practices and in corporate support roles to identify issues and implement strategies that will increase patient satisfaction and employee morale. Christina is usually in the practices, talking to team members and observing them in action. The hands-on knowledge leads to more effective training techniques and ensures everyone on the team understands the goals and how success is tracked. She uses a series of key performance indicators and reports the findings to the executive team monthly.

 

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