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When COVID-19 Impacts Your Dental Practice

When COVID-19 Impacts Your Dental Practice

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One of the country's top infection control experts discusses what to do if a patient or team member tests positive.
Smile Brands COVID Comeback Strategy

Smile Brands COVID Comeback Strategy

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There's no playbook for a pandemic. Here's how Smile Brands overcame the challenges facing its more than 400 practices.
Dental Patient Financing Trends During COVID-19

Dental Patient Financing Trends During COVID-19

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A look at the top five trends in patient financing since practices reopened, and how dental practices can maximize treatment acceptance.
Secrets to one DSO's Rapid Recovery

Secrets to one DSO's Rapid Recovery

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Dr. Lori Noga shares stats, strategy, and the philosophical change that led her to have her best June ever.
Converting Calls During COVID-19

Converting Calls During COVID-19

PPE: Leading with Science, Not Fear

PPE: Leading with Science, Not Fear

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Dr. Mansour talks about facts vs fears, leading with empathy as well as logic, and the "fallacy of leadership," which he thinks created issues that could have been avoided during first few months of COVID.
COVID's Impact on Dental Insurance

COVID's Impact on Dental Insurance

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Dental insurance participation wasn’t fun to manage before COVID. Now there’s even more to consider.
COVID-19 Viewpoints from Hygiene Industry Leaders

COVID-19 Viewpoints from Hygiene Industry Leaders

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Three well-known hygiene industry leaders discuss the breakdown in communication, how to repair and rebuild trust between dental team members, and some creative solutions for restarting production quickly.
4 Keys to Dental Marketing During COVID-19

4 Keys to Dental Marketing During COVID-19

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Dental marketing in the COVID era requires a fresh focus on strategy, content, tactics and analytics.
Finding PPE for Dental Practices

Finding PPE for Dental Practices

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Dr. Drucker explains what dentists and practice administrators can do right now to find PPE, what to expect for pricing and delivery times, and how long it may take to get back to normal.
COVID-19 Testing at Dental Practices

COVID-19 Testing at Dental Practices

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Dentists who want their team members and their patients to feel safe can become a COVID-19 antigen and/or antibody testing site.
Dental Marketing: Successful Strategies for Right Now

Dental Marketing: Successful Strategies for Right Now

Answers for dentists wondering what's the right budget, messaging, and methods for dental marketing during COVID-19 and an economic downturn.
COVID-19 Hacks for Dental Practices

COVID-19 Hacks for Dental Practices

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Tips for navigating new technology, emotional employees, and the daily problems COVID-19 has brought.
COVID-19 and Infection Control in Dentistry

COVID-19 and Infection Control in Dentistry

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One of the biggest challenges for dental practices has been keeping up with all the rules and guidelines from the CDC, OSHA, ADA, OSAP, and federal, state, and local government officials.
Redefining Leadership During COVID-19

Redefining Leadership During COVID-19

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Leading a company through a pandemic and the worst economic crisis in almost a century is something that most business owners did not expect to have to do.
Staying Safe in the Dental Practice

Staying Safe in the Dental Practice

Dental Assistant Concerns During COVID-19

Dental Assistant Concerns During COVID-19

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An honest discussion of the concerns that dental assistants are grappling with - and some recommendations for dentists about the right way to respond.
Staying Safe in the Dental Practice: PPE and Infection Control

Staying Safe in the Dental Practice: PPE and Infection Control

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One of the country's top infection control experts discusses how to safely perform dental services.
Smile Brands: Coronavirus Rapid Response Strategies

Smile Brands: Coronavirus Rapid Response Strategies

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When the coronavirus pandemic struck, the Smile Brands team created a series of strategies designed to take care of their team members and their patients.
Comeback Strategies for Dentists: Surviving a Recession

Comeback Strategies for Dentists: Surviving a Recession

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There's a roadmap to help dentists prepare their team, set clear expectations, build the schedule, develop financing options, advertise when you're cash-strapped, and remove obstacles.
100-Day Plan: Comeback Strategies for Dentists

100-Day Plan: Comeback Strategies for Dentists

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Advice on how to plan for the new normal in dental practices and a link to download the 100-Day Plan checklist.
Comeback Strategies for Dentists

Comeback Strategies for Dentists

Dentists, get ready. There is about to be a massive pent-up demand for your services. But patients are going to have more concerns than ever about safety protocols, payment options, and scheduling conflicts.
Loans, Budgets and Comeback Strategies for Dentists

Loans, Budgets and Comeback Strategies for Dentists

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Different loan programs, budgeting tips and planning scenarios for reopening dental practices.
Dental Practice HR and the Coronavirus

Dental Practice HR and the Coronavirus

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Answers to frequently-asked questions about lay-offs, unemployment benefits, and rehiring team members.
Dental Insurance Participation Considerations Post-COVID

Dental Insurance Participation Considerations Post-COVID

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COVID-19 is leading dentists to review every part of their business plan and that includes their relationship with dental insurance networks.
Teledentistry: Which Option is Right for You?

Teledentistry: Which Option is Right for You?

Wondering how teledentistry could help you stay connected with your current patients and acquire new patients who need emergency dental services? Patient Prism talked to executives with four teledentistry services.
Urgent Hub: Online Dental Emergency Appointments

Urgent Hub: Online Dental Emergency Appointments

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Urgent Hub prescreens patients for COVID-19 symptoms and determines if the patient’s need qualifies a urgent as outlined by state and federal directives.
What to Say to Your Team During Coronavirus

What to Say to Your Team During Coronavirus

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It’s in times of uncertainty and stress that it’s more important than ever to communicate clearly and consistently.
Dentists: Lead Calmly, Confidently and Effectively

Dentists: Lead Calmly, Confidently and Effectively

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When we're stressed, we make stupid decisions. Here are some ways to avoid that.
Dentists: How to Lead Remote Teams

Dentists: How to Lead Remote Teams

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Kristine Berry, RDH, is the founder of Getting It Done Remotely. She talked with Patient Prism CEO Amol Nirgudkar about the right tools, infrastructure and skills needed to run a dental practice with a remote team.
Simplifeye CONNECT: Teledentistry Option During Coronavirus

Simplifeye CONNECT: Teledentistry Option During Coronavirus

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Simplifeye bundled Amplify, it's 24/7 live chat function, with CONNECT video conferencing to provide a teledentistry solution.
Finding Money for Bills When Your Dental Practice is Closed

Finding Money for Bills When Your Dental Practice is Closed

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The revenue cycle for dental practices used to be predictable. Coronavirus has thrown that all out the window.
Coping with Unthinkable Stress During Coronavirus

Coping with Unthinkable Stress During Coronavirus

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It's normal to feel overwhelmed. Here are steps that you can take right now to deal with the stress you're under.
How to Lead Remote Teams

How to Lead Remote Teams

Learn from Kristine Berry how to lead and collaborate with a remote team during these difficult times. Whether a one-person show or a team of 1,000, all dental professional in the remote space need certain knowledge, skills, and abilities
PatientPop TeleHealth: Teledentistry and Treating Dental Emergencies

PatientPop TeleHealth: Teledentistry and Treating Dental Emergencies

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PatientPop launches Telehealth to help dentists evaluate and treat dental emergency patients during the coronavirus shutdown.
TeleDent: Teledentistry Option During Coronavirus

TeleDent: Teledentistry Option During Coronavirus

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TeleDent provides dentists with a turnkey, HIPAA-compliant solution to conduct a video consultation with current patients of record.
The TeleDentists: Teledentistry Option During Coronavirus

The TeleDentists: Teledentistry Option During Coronavirus

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The TeleDentists provides a HIPAA-compliant teledentistry method to (1) stay connected with current patients of record and (2) connect with new patients seeking a dentist.
Coping with Unthinkable Stress

Coping with Unthinkable Stress

Stress management expert Jen Butler shares eight ways you can handle the stress you’re under so you can make it through one of the biggest challenges we’ve ever faced.
Dental Practice Preservation Strategies

Dental Practice Preservation Strategies

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Dr. Alex Giannini, Chief Strategic Officer with Aligned Dental Partners, shares the top ways dentists can keep the lights on and preserve their practice during the coronavirus pandemic and economic downturn.
Dental Office HR, Layoffs and Loan Assistance During Coronavirus

Dental Office HR, Layoffs and Loan Assistance During Coronavirus

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Thousands of dentists, hygienists, and other dental team members are suddenly unable to work because of the coronavirus pandemic.
Creative Solutions for Dental Collections During Coronavirus

Creative Solutions for Dental Collections During Coronavirus

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In addition to collecting insurance A/R, dental practices may want to consider these creative solutions for collections.
Dentists During Coronavirus: Weighing the Risks of Closing vs Staying Open

Dentists During Coronavirus: Weighing the Risks of Closing vs Staying Open

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The coronavirus pandemic has many dentists weighing the risks of closing versus staying open. Brian Colao, Director of Dykema's DSO Industry Group, is a well-known dental industry attorney. He explains to Amol Nirgudkar, CEO of Patient Prism, the factors that dentists should be considering during this challenging time.
7-Step Economic Survival Guide for Dentists

7-Step Economic Survival Guide for Dentists

Dentists & OMs: Worried about paying your team and your bills? Here are 7 steps you can take right now.
Dentists During Coronavirus: Talk to Landlords, Lenders & Vendors

Dentists During Coronavirus: Talk to Landlords, Lenders & Vendors

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Dentists seeking to reduce costs during the coronavirus shutdown can request deferment on mortgage / rent, utility bills, bank loans, and credit card bills.
Crisis Management for Dentists During Coronavirus

Crisis Management for Dentists During Coronavirus

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Dentists are having to provide clear leadership like never before. The situation around COVID-19 is rapidly changing and that’s prompting dentists and industry leaders to take on a role they never expected: crisis management.
Expert Advice from Dental Industry Leaders

Expert Advice from Dental Industry Leaders

Things are changing quickly. Stay up-to-date with best practices on operations, communications, HR, expense management, cash flow, and marketing.
Planning for Your Dental Team During Coronavirus

Planning for Your Dental Team During Coronavirus

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Vincent Cardillo, CEO of Maeva Dental Advisors and Paula Fontana, Maeva's VP of People & Culture discuss options for planning for your dental team during Coronavirus.
Dental Office Closures During Coronavirus

Dental Office Closures During Coronavirus

Download the Preparing for Temporary Dental Office Closures During Coronavirus guide.
Grace Rizza: Dental Marketing During Coronavirus

Grace Rizza: Dental Marketing During Coronavirus

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Grace Rizza, CEO of Identity Dental Marketing, discusses dental marketing during Coronavirus and how to communicate with your patients to allay their concerns.
Dental Patient Communication During Coronavirus

Dental Patient Communication During Coronavirus

Download the effective phrasing guide.
Coronavirus Concerns and Your Dental Patients

Coronavirus Concerns and Your Dental Patients

Download the effective phrasing guide.
Converting Calls During an Economic Downturn

Converting Calls During an Economic Downturn

Download the call conversion guide.
Call Tracking Comparison Flyer

Call Tracking Comparison Flyer

Christina Villarreal: Building Rapport with New Dental Patients on the Phone

Christina Villarreal: Building Rapport with New Dental Patients on the Phone

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Christina Villarreal, Patient Experience Manager: New Patient Call Conversion Rate Improvement

Christina Villarreal, Patient Experience Manager: New Patient Call Conversion Rate Improvement

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Christina Villarreal, Patient Experience Manager: The First Phone Call Is So Important

Christina Villarreal, Patient Experience Manager: The First Phone Call Is So Important

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Christina Villarreal, Patient Experience Manager: Turning Missed Opportunities Into New Patients

Christina Villarreal, Patient Experience Manager: Turning Missed Opportunities Into New Patients

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Christina Villarreal, Patient Experience Manager: Emergency Dental Patient Protocols

Christina Villarreal, Patient Experience Manager: Emergency Dental Patient Protocols

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Christina Villarreal, Patient Experience Manager: Improving Dental Office Operations

Christina Villarreal, Patient Experience Manager: Improving Dental Office Operations

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Christina Villarreal: Top 5 Ways to Improve the Patient Experience

Christina Villarreal: Top 5 Ways to Improve the Patient Experience

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Christina Villarreal, Patient Experience Manager of Dental Associates, takes us through the five phases of the patient experience and talks about the top five ways to improve the patient experience.
Christina Villarreal: Getting Your Team Excited About the Patient Experience

Christina Villarreal: Getting Your Team Excited About the Patient Experience

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Christina Villarreal, Patient Experience Manager of Dental Associates, discusses how to inspire your dental team to improve the patient experience. There's a big WHY behind this.
Christina Villarreal: Implementing Patient Experience Improvement Strategies

Christina Villarreal: Implementing Patient Experience Improvement Strategies

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Christina Villarreal, Patient Experience Manager of Dental Associates, discusses getting team buy-in and focusing on one patient experience improvement strategy at a time.
Case Study: Group Recovers $300k in 6 Months

Case Study: Group Recovers $300k in 6 Months

One group practice was shocked when their team started tracking the number of missed opportunities. Fortunately, it was a problem they could fix by making a simple change.
3 Ways Patient Prism Helps Grow Your Dental Practice

3 Ways Patient Prism Helps Grow Your Dental Practice

Implement these four successful ways to increase your dental practice revenue this year.
How Do I Know If My Marketing Is Working

How Do I Know If My Marketing Is Working

Discover which of your marketing efforts are driving the right kind of new patient phone calls into your dental practice.
Linda Miles: Best Practices for Associate Transitions

Linda Miles: Best Practices for Associate Transitions

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Linda Miles and Robin Morrison discuss a few quick rules for the entire dental practice team to support the successful transition of a new associate dentist.
Jen Butler: Working with Patients Who Drive You Crazy

Jen Butler: Working with Patients Who Drive You Crazy

Stress management and business consultant Jen Butler shares her tips for converting stressful patients to more positive situations.
Christina Villarreal: Improve Patient Experience to Increase Case Acceptance

Christina Villarreal: Improve Patient Experience to Increase Case Acceptance

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Christina Virralleal, Patient Experience Manager of Dental Associates, talks about elevating patient experience at all touch points to increase case acceptance.
Dr. Joshua Renken: Lessons Learned in Growing Renken Dentistry

Dr. Joshua Renken: Lessons Learned in Growing Renken Dentistry

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At the Dykema DSO Conference in Dallas in July 2019, Dr. Joshua talked about the lessons he learned during the scaling of the operations at his DSO, Renken Dentistry.
Christina Villarreal: Measuring Patient Experience Success

Christina Villarreal: Measuring Patient Experience Success

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Christina Villarreal, Patient Experience Manager of Dental Associates, explains how they measure patient experience to intentionally improve the experience.
JoAn Majors: Create a System for Call Conversion

JoAn Majors: Create a System for Call Conversion

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JoAn Majors, founder of The Soft Skills Institute, talks about developing a conversation system that is effective in converting callers to booked patients.
Janet Hagerman - Getting Patients to Say Yes

Janet Hagerman - Getting Patients to Say Yes

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Janet Hagerman, author of "Selling Dentistry Ethically, Eloquently, Effectively," describes the discovery process she uses to meet patients where they are in their emotional space and help them say yes to dentistry.
Kevin Henry: The Role of the Dental Assistant in a Group Practice

Kevin Henry: The Role of the Dental Assistant in a Group Practice

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Kevin Henry, co-founder of IgniteDA, discusses the role of the dental assistant in a group practice or DSO.
Kevin Henry: IgniteDA Empowers Dental Assistants

Kevin Henry: IgniteDA Empowers Dental Assistants

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Kevin Henry, Co-founder of IgniteDA, discusses the goal of empowering, enlightening, and educating the 300,000 plus Dental Assistants in the United States.
Linda Harvey: HIPAA Breaches and Lessons Learned

Linda Harvey: HIPAA Breaches and Lessons Learned

HIPAA compliance expert Linda Harvey discusses HIPAA breaches and lessons learned.
Practice Culture Impacts Employee Retention

Practice Culture Impacts Employee Retention

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Leadership Coach Holly Mitchell discusses the importance of understanding the internal culture of your dental organization and the impact your culture has on hiring, employee mindset, alignment of practice systems, and team leadership.
Fred Joyal: Tracking Marketing Results

Fred Joyal: Tracking Marketing Results

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Fred Joyal discusses the importance of collecting "real" marketing data and using it intelligently.
The Ultimate Guide to Attracting More Patients

The Ultimate Guide to Attracting More Patients

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.
Inspiring Women and Empowering Dental Entrepreneurs

Inspiring Women and Empowering Dental Entrepreneurs

DeWing It Right With Anne Duffy
Jen Butler: Coping Methods for Physiological Stress

Jen Butler: Coping Methods for Physiological Stress

Stress Management & Business Consultant Jen Butler recommends several tactics for coping with physiological stress.
Jen Butler: Coping Methods for Psychological Stress

Jen Butler: Coping Methods for Psychological Stress

Stress Management & Business Consultant Jen Butler has four tips for coping with psychological stress.
Jen Butler: Three Types of Stress

Jen Butler: Three Types of Stress

Stress Management & Business Consultant Jen Butler says there are three types of stress we need to know about: Situational, Psychological, and Physiological.
Jen Butler: The Top 5 Workplace Stress Triggers

Jen Butler: The Top 5 Workplace Stress Triggers

Stress management and business consultant Jen Butler says decreasing workplace stress and increasing productivity is as simple as making sure you have a plan to help employees manage the top five workplace stress triggers.
Jen Butler: The Power of Words

Jen Butler: The Power of Words

Stress Management & Business Consultant Jen Butler reminds us that the power of words in our daily life can impact how our day is going to go for us. There are four words in particular that have a lot of power. This power can be negative or positive, depending upon how you use the words and think about them.
Jen Butler: Five Ways to Reduce Stress Anytime

Jen Butler: Five Ways to Reduce Stress Anytime

Stress Management & Business Consultant Jen Butler talks about five simple steps you can take throughout your day to alleviate stress before it accumulates.
What's Missing from your DSO Structure?

What's Missing from your DSO Structure?

Kevin Arnold and Diwakar Sinha of TUSK Partners, a leading dental mergers and acquisitions advisory firm, talk about what goes into achieving an acquisition profile that the “buyer of” or “investor in” a dental practice will find desirable.
Holly Mitchell: The Five Languages of Appreciation

Holly Mitchell: The Five Languages of Appreciation

Holly Mitchell, nationally recognized practice manager, consultant, and public speaker, explains the five languages of appreciation in the workplace.
Judy Kay Mausolf: Delivering WOW Service

Judy Kay Mausolf: Delivering WOW Service

Judy Kay Mausolf, founder of Practice Solutions, Inc., shares her five strategies for delivering an amazing experience not just for patients, but for your team members in the dental practice.
Jen Butler: Coping Methods for Situational Stress

Jen Butler: Coping Methods for Situational Stress

Stress Management & Business Consultant Jen Butler has four tips for coping with situational stress.
TUSK Partners Helps DSOs Scale Up

TUSK Partners Helps DSOs Scale Up

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Diwakar Sinha, Chief Development Officer of TUSK Partners, discusses what is a DSO and how to scale up operations.
Getting Started with Medical Dental Billing

Getting Started with Medical Dental Billing

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Medical-dental cross coding expert and trainer Christine Taxin discusses the basics of getting started with medical billing in dental practices.
Creating Leadership and Accountability in Your Dental Practice

Creating Leadership and Accountability in Your Dental Practice

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Don Khouri of Fortune Management recommends dental practices structure leadership in the team to be accountable for six departments, and he provides an effective strategy for improving the practice through weekly accountability conversations with each department leader.
The Profitability Tipping Point

The Profitability Tipping Point

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Fred Joyal explains what happens when a dental practice “escapes gravity” and reaches the tipping point of profitability.
Limiting Drama in Your Dental Practice

Limiting Drama in Your Dental Practice

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Holly Mitchell, founder of the LeadWell Network, discusses how to limit drama in the dental practice.
Reducing No Shows and Cancellations

Reducing No Shows and Cancellations

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JoAn Majors, founder of The Soft Skills Institute, coaches the dentist’s front office team on effective phrasing designed to reduce the number of broken appointments.
How to Get More Dental Patients into Your Practice (Without Spending More)

How to Get More Dental Patients into Your Practice (Without Spending More)

Many dental practices can more than double revenue growth simply by paying more attention to the number of new patients their front-office staff books. See how.
Don Casey: Dentsply Sirona Innovation

Don Casey: Dentsply Sirona Innovation

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At the Dykema DSO Conference in Dallas in July 2019, Don Casey discussed Dentsply Sirona's new technology and innovations.
Stay Focused to Stay on Track

Stay Focused to Stay on Track

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Don Khouri advises people to focus on one task at a time and not try to multi-task.
Engaging Dental Patients

Engaging Dental Patients

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Asking patients how they like to receive information can make a huge difference in case acceptance.
How to Create a Successful Dental Call Center in 2019

How to Create a Successful Dental Call Center in 2019

Learn how to create an effective dental call center - including setting up a training program and establishing standard operating procedures.
3 Keys to Transition from Dentist to Dental Entrepreneur

3 Keys to Transition from Dentist to Dental Entrepreneur

Many dentists dream of expanding from a single practice to multiple locations. Discover the playbook for becoming a successful dental entrepreneur.
How Patient Prism Works

How Patient Prism Works

Teresa Duncan: Answering

Teresa Duncan: Answering "How Much Will Dental Insurance Cover?"

Here are some reassuring phrases you can use to answer a patient who asks how much their insurance will pay.
Dykema DSO Conference: How Technology is Changing Dentistry

Dykema DSO Conference: How Technology is Changing Dentistry

The dental industry is rapidly changing and new technology plays an important role.
DSO Strategy: Fix Under-Achieving Growth Plans

DSO Strategy: Fix Under-Achieving Growth Plans

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Scaling a DSOs is not easy and you need to be vigilant about identifying under-achieving growth plans and piloting changes.
The ClearChoice DSO Model

The ClearChoice DSO Model

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ClearChoice Dental Implant Centers rocketed onto the DSO scene, launching 31 locations and generating $131 million in revenue in just four years.
AJ Acierno, DDS: Training on Communication

AJ Acierno, DDS: Training on Communication

Dr. AJ Acierno of DecisionOne Dental calls Patient Prism's training technology the wave of the future.
AJ Acierno, DDS: Easy to See ROI with Patient Prism

AJ Acierno, DDS: Easy to See ROI with Patient Prism

DecisionOne Dental started using Patient Prism in 2018 and quickly saw results. Here's what Dr. AJ Acierno said about the ROI that Patient Prism provides.
Christina Villarreal: Patient Prism can be Enlightening for the Team

Christina Villarreal: Patient Prism can be Enlightening for the Team

Christina Villarreal is the Patient Experience Manager at Dental Associates, a family-owned practice with more than a dozen practices in Wisconsin. Christina shared how her team felt when Patient Prism was first introduced, and how they feel now.
Parth Patel, DMD Team Improvement & Accountability

Parth Patel, DMD Team Improvement & Accountability

Dr. Patel explains how Smile Culture Dental uses Patient Prism to provide fast feedback to its call center team members - making them instantly better.
Margaret McGuckin: Leveraging Your Phone System

Margaret McGuckin: Leveraging Your Phone System

The former COO of ClearChoice Dental Implants talks about the importance of having the right systems in place. One of the systems most overlooked is your phone system. How your phone is answered can make or break your dental practice.
Dr. Himesh Kana: Patient Prism is a Game Changer

Dr. Himesh Kana: Patient Prism is a Game Changer

Rapid call analytics combined with specific call coaching tips have helped Dental Depot DFW recover more than $30,000 in the past few months.
Dr. Himesh Kana: A Better Patient Experience

Dr. Himesh Kana: A Better Patient Experience

Dr. Kana and his team are focused on providing the best customer service and patient care possible, and quickly saw the value of Patient Prism.
AJ Acierno, DDS: Recapturing Missed Opportunities

AJ Acierno, DDS: Recapturing Missed Opportunities

Dr. AJ Acierno of DecisionOne Dental Partners shares how Patient Prism identifies missed opportunities - and provides specific tips to win back those potential patients.
Webinar: How to Create a DSO that Dentists Want to Join

Webinar: How to Create a DSO that Dentists Want to Join

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Patient Prism CEO Amol Nirgudkar hosts Brian Colao, Director of Dykema's DSO Industry Group, for this one-hour recorded webinar about the four keys to creating a DSO that dentists want to join.
Christina Villarreal, Patient Experience Manager: Recovering High-Value Dental Cases

Christina Villarreal, Patient Experience Manager: Recovering High-Value Dental Cases

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
What is Smile Source

What is Smile Source

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Smile Source formed to help independent dentists in the U.S. work together and preserve the profession of independent dentists.
Two Trends in Dentistry

Two Trends in Dentistry

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The world's changing and dentists need to implement strategies that will keep up. Here are some ideas for private dentists who are finding it more difficult to attract patients and run a Fee-for-Service practice.
True Patient Appointment Confirmations

True Patient Appointment Confirmations

You've appointed a dental patient, but do you have true confirmation that they'll show up? Dental practices have a lot of ways to confirm appointments, but this one still works best.
Don't Let Walk-Ins Destroy Your Schedule

Don't Let Walk-Ins Destroy Your Schedule

Walk-ins can be a good thing if you have opening in your schedule. But they need to be managed so they don't throw off your day.
Effective Hygiene Compensation Models

Effective Hygiene Compensation Models

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The Hygiene compensation model you choose for your practice affects the attitudes of hygienists and their effectiveness in meeting Hygiene benchmarks.
DSO Acquisitions: Due Diligence and Avoiding Surprises

DSO Acquisitions: Due Diligence and Avoiding Surprises

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Many DSOs grow by acquiring established practices. It's important to perform due diligence so you can avoid surprises. Here are some of the areas to investigate.
Financial Challenges for DSOs

Financial Challenges for DSOs

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When you are building your DSO, which financials should you focus on? Margaret McGuckin shares the formula she used to grow a DSO to $131 million in just four years.
The Importance of that First Phone Call

The Importance of that First Phone Call

Linda Miles explains why she encourages dental practices to use Patient Prism to understand what is happening during new patient phone conversations and to coach receptionists to greater success in converting calls into booked appointments.
Linda Harvey: HIPAA Breaches and Lessons Learned

Linda Harvey: HIPAA Breaches and Lessons Learned

Here are three examples of HIPAA breaches that serve as a warning for all dental practices.
Dental Practice Fines for OSHA Violations

Dental Practice Fines for OSHA Violations

There are many ways a dental practice can be out of OSHA compliance. Here are some of the most common ones that can lead to big fines.
Call Coaching, Not Just Call Recording

Call Coaching, Not Just Call Recording

GT Thiagarajah, the Director of Operations at New England Dental Group, is an expert at implementing systems and processes that help dental practices grow.
Turn Missed Opportunities Into New Patients

Turn Missed Opportunities Into New Patients

Christina Villarreal at Dental Associates in Wisconsin says it's easy to see the ROI as their team members learn more effective ways to answer callers' questions.
How Patient Prism Helps The Front Office Team

How Patient Prism Helps The Front Office Team

Christina Villarreal is the Patient Experience Manager at Dental Associates, a family-owned practice with more than a dozen practices in Wisconsin. After testing the system in three practices, Dental Associates is now adding Patient Prism to all of its locations.
3 Keys to Scaling Up DSOs

3 Keys to Scaling Up DSOs

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Building value in your DSO is all about predictable performance.
Why Dentists Join Dental Insurance Plans

Why Dentists Join Dental Insurance Plans

There are three main reasons why dentists typically join a dental insurance network - and the all have the same goal.
Getting Started in Dental Sleep Medicine

Getting Started in Dental Sleep Medicine

Obstructive Sleep Apnea is a medical condition diagnosed by a physician. Often, it can be treated in a dental office.
7 Steps to Effective Change Management

7 Steps to Effective Change Management

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Creating an action plan and implementing it can go more smoothly if you follow these steps.
Presenting a Dental Insurance Estimate

Presenting a Dental Insurance Estimate

It can be hard to know how to present a dental insurance estimate to a patient. Here are six steps that can make it easier.
How to Attract More Dental Patients to Your Practice

How to Attract More Dental Patients to Your Practice

Dental Marketing Strategies to Grow Your Practice by Looking through the Eyes of Your Patient
How to Know if Your Online Dental Marketing Ads Are Working

How to Know if Your Online Dental Marketing Ads Are Working

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Online advertising can be very effective - if you do it right.
Determining Your Dental Practice Marketing Budget

Determining Your Dental Practice Marketing Budget

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Here are the factors to consider when determining your marketing budget.
How to Handle Bad Reviews

How to Handle Bad Reviews

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Discover what you should do when your dental practice gets a bad review online.
Mastering Multiple Locations in a DSO

Mastering Multiple Locations in a DSO

If you're looking to scale your dental group practice, there are five principles you need to know.
“Say This, Not That” How to Turn More Callers into New Patients

“Say This, Not That” How to Turn More Callers into New Patients

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.
HIPAA Compliance for Dental Practices

HIPAA Compliance for Dental Practices

Have you ever been out of HIPAA compliance? Are you sure? When it comes to HIPAA forms and appropriate documentation in patient charts, many dental practices are falling short.
The Role of Dental Assistants in Case Acceptance

The Role of Dental Assistants in Case Acceptance

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The dental assistant plays a key role when the doctor walks out of the operatory.
C.L.E.A.R. Leadership in a Dental Practice

C.L.E.A.R. Leadership in a Dental Practice

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A great culture starts with CLEAR leadership. Discover how this acronym can transform your practice.
Handling Dental Insurance Conversations

Handling Dental Insurance Conversations

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Discover the best practices for staying calm and composed when discussing what the patient's benefits plan will - and will not - cover.
Important Trends in Dentistry

Important Trends in Dentistry

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From consolidation in the market to the bigger role of DSOs in the industry to the rise of dental therapists, Brian Colao of Dykema explains the unfolding trends you’re likely to see in the coming years.
Creating a Great Culture

Creating a Great Culture

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Discover the keys to creating a great dental practice culture that inspires teamwork, loyalty, and fun.
Top 5 Hygiene Benchmarks

Top 5 Hygiene Benchmarks

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Wondering if your hygiene department is running as well as it could? Start by measuring these five areas.
When to Hire an Insurance Coordinator

When to Hire an Insurance Coordinator

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If your receptionists are spending a lot of their time on the phone with insurance companies, it's time to hire someone who is trained to sit in another location and dedicate their time to insurance.
Dental Practice Increases New Patient Appointments by 90% and 5 more Stories

Dental Practice Increases New Patient Appointments by 90% and 5 more Stories

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
The Dentist and Dental Assistant Relationship

The Dentist and Dental Assistant Relationship

Discover how a difficult dynamic can affect more than team morale.
Alternative Models for DSOs with Brian Colao of Dykema

Alternative Models for DSOs with Brian Colao of Dykema

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Discover some of the options for dentists seeking to retain their independence but maximize the benefits of belonging to a group.
The Barbershop Dentist: Draw on Past Experiences

The Barbershop Dentist: Draw on Past Experiences

Jacob Berger, DMD, shares how every dentist can draw on their past experiences to provide better service for their patients.
DiSC Profiling for Dental Patients

DiSC Profiling for Dental Patients

Jacob Berger, DMD, a Heartland Dental-affiliated dentist at Smiles at Lakewood Ranch, shares how he uses DiSC profiling to present treatment in the way the patient is most likely to appreciate. By identifying and understanding different personality types, dentists and their team members can increase case acceptance and provide their patients with a better experience.
Why Patients Stay at a Dental Practice

Why Patients Stay at a Dental Practice

Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.
5 Tips to Scale Your DSO

5 Tips to Scale Your DSO

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Dr. AJ Acierno, CEO of DecisionOne Dental Partners, talks to Amol Nirgudkar, CEO of Patient Prism, about the most important things a DSO can do to scale properly.
Mentoring Hygienists to be Practice Leaders in a DSO

Mentoring Hygienists to be Practice Leaders in a DSO

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A dynamic hygienist can make all the difference in your dental practice, says AJ Acierno, DDS.
The Importance of Community Service for DSOs

The Importance of Community Service for DSOs

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Community service is an integral part of DecisionOne Dental's identity. Dr. AJ Acierno, CEO, explains why each practice is committed to giving back.
Transitioning from Dentist-Owner to the CEO of a DSO

Transitioning from Dentist-Owner to the CEO of a DSO

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It’s an exciting - and scary - time when you’re making the leap from owning a private practice to running a dental support organization. Dr. AJ Acierno of DecisionOne Dental Partners talks about his journey.
What Keeps DSO CEOs Awake at Night

What Keeps DSO CEOs Awake at Night

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As DSOs scale up, they face new challenges. Dr. AJ Acierno, CEO of DecisionOne Dental Partners, shares his top concern as his dental support organization grows.
Why Patients Leave a Dental Practice

Why Patients Leave a Dental Practice

Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.
How Dentists Build Trust for Case Acceptance

How Dentists Build Trust for Case Acceptance

Barry F. Polansky, DMD, author of “The Art of Case Presentation,” talks about the five essential behaviors dentists should habitually practice in order to build patient trust for case acceptance.
Tips for PPO Fee Negotiation and Credentialing

Tips for PPO Fee Negotiation and Credentialing

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Learn how dental offices can optimize PPO negotiation, credentialing, proper coding, and cash rates.
Top 5 Mistakes in C-Suite Hiring for DSOs

Top 5 Mistakes in C-Suite Hiring for DSOs

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the top five mistakes people make when they are hiring dental executives for a DSO or small group practice.
Aligning Objectives of the Dentist, Team & Patient

Aligning Objectives of the Dentist, Team & Patient

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Here are seven ways to confirm the dentist's goals, team's goals, and patient's goals are aligned for success.
When to Hire a Dental Executive

When to Hire a Dental Executive

Jon Fidler, CEO of the executive search firm Fidler & Associates, shares insights into when DSOs typically hire a C-Suite team, how long the recruiting process may take, and how to determine ROI.
The Role of a Dental Executive Within a Group

The Role of a Dental Executive Within a Group

Raising your Dental Support Organization (DSO) to the next level may mean bringing on new executive employees. Jon Fidler, CEO of the executive search firm Fidler & Associates, shares the key factors that can make finding the right executive for your practice more successful.
Do You Have a Hospitality Heart?

Do You Have a Hospitality Heart?

Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.
Launch Loyalty

Launch Loyalty

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Careington International offers Launch Loyalty, a platform developed for dental practices to design their own in-house discount dental plan.
Selling Dentistry Ethically and Effectively

Selling Dentistry Ethically and Effectively

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Janet Hagerman, RDH, literally wrote the book on "Selling Dentistry - Ethically. Elegantly. Effectively." Whether we think of dentistry in terms of art or customer service, selling dentistry is a process. Here's how you can feel good about telling patients what they need to improve their health.
Supply Clinic - A New Contender in the Dental Supply Market

Supply Clinic - A New Contender in the Dental Supply Market

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Dr. Scott Drucker launched an online dental marketplace called Supply Clinic to allow qualified sellers to compete on price and service.
Dental Marketing for Millennials

Dental Marketing for Millennials

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Minal Sampat, President of Growth Management Marketing, shares best practices for attracting the new millennial generation of patients to your dental practice.
Showcasing Your Dental Patient Experience

Showcasing Your Dental Patient Experience

Paul Jones, VP of Client Success for Banyan, describes how you can create a great patient experience -- before they ever walk in your door.
OurPerio Team Software for Periodontists

OurPerio Team Software for Periodontists

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OurPerioTeam is a cloud-based software designed to improve communication and efficiency between periodontists and referring dentists.
How Online Technology Helps Dental Practices Grow

How Online Technology Helps Dental Practices Grow

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Banyan executives share tips on how to leverage online technology to attract and retain dental patients.
Why Dentists Should Put Others First

Why Dentists Should Put Others First

For more than four decades, Barry Polansky, DMD, has been challenging dentists to understand themselves, to understand their patients, and to understand the role of their personal leadership and communication with patients.
Hiring & Keeping Excellent Dental Receptionists

Hiring & Keeping Excellent Dental Receptionists

Author Fred Joyal discusses the three steps dentists can take to find the right receptionist for your dental practice.
Accounting Practices for Dental Groups

Accounting Practices for Dental Groups

As small group practices add new locations and build the infrastructure needed to become a dental support organization (DSO), they need to take a close look at their accounting practices.
Selling the Dental Practice

Selling the Dental Practice

Kevin Arnold and Diwakar Sinha of TUSK Partners, a leading dental mergers and acquisitions advisory firm, talk about what goes into achieving an acquisition profile that the “buyer of” or “investor in” a dental practice will find desirable.
Best Way to Dismiss Longtime Employees

Best Way to Dismiss Longtime Employees

Dental consultant Deb Roberge shares the best practices to use when you need to dismiss an employee who has been with your dental practice for a long time.
The Success of DEO Masterminds

The Success of DEO Masterminds

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Darin Acopan of the DEO talks about how mastermind sessions help dentists meet the challenges of scaling their group practices.
Increasing Dental Marketing ROI

Increasing Dental Marketing ROI

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Jake Puhl, CEO of the Dentist Entrepreneur Organization, shares tips on how to increase marketing ROI.
A Good Culture Helps Your DSO Grow

A Good Culture Helps Your DSO Grow

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Jake Puhl, CEO of the Dentist Entrepreneur Organization (DEO) and Amol Nirgudkar, CEO of Patient Prism, discuss the importance of developing the culture of your DSO for successful business growth.
Hiring Executives for Your DSO

Hiring Executives for Your DSO

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Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about strategies for deciding when to hire C-suite business executives and in which order to hire them.
Meet the Dentist Entrepreneur Organization

Meet the Dentist Entrepreneur Organization

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Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about how the DEO can help dentists become entrepreneurs that grow a group practice (DSO) and also help the executives they hire scale the business.
7 Quick Website Changes to Attract More Patients

7 Quick Website Changes to Attract More Patients

Discover these simple tips to optimize your dental website and help more people choose your practice instead of a competitor's.
Stop Wasting Your Marketing Budget Measure What Matters

Stop Wasting Your Marketing Budget Measure What Matters

How Well-Managed Dental Practices Waste 30% to 80% of Their Marketing Budget (And 14 Ways to Stop the Waste). Learn how to grow your dental practice faster and more affordably, without spending more on marketing.
Turn More Callers Into New Patients

Turn More Callers Into New Patients

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.
Book More Appointments with New Patients

Book More Appointments with New Patients

Dental Practice Guide to Winning New Patients on the Telephone: Ideas for Dentists and Practice Leaders. Learn how to fix the hidden bottleneck in growing your dental practice.
Small Dental Group Made One Change, Increased New Patients by 90%

Small Dental Group Made One Change, Increased New Patients by 90%

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Fun in Dentistry

Fun in Dentistry

Coach Trish Lewis-Clark discusses what it means to have fun in dentistry, what it means to lead in dentistry, what it means to provide a Disney-like experience in dentistry, and the value of a coach to open minds and improve behaviors through the process of role playing.
How to Hire an Amazing Dental Receptionist

How to Hire an Amazing Dental Receptionist

An excellent dental receptionist does more than just answer the phone. Here’s how to ensure you make the right hire for your dental office front desk.
How a Small Dental Practice Added $50,000 a Month in New Patient Revenue

How a Small Dental Practice Added $50,000 a Month in New Patient Revenue

Two dentists made a small change in their front desk protocols that led to an additional $600,000 in annual revenue. Discover how call tracking with Patient Prism increased new patient appointments by 90% in just two months.
How to Choose the Best Call Tracking Company for Dental Offices

How to Choose the Best Call Tracking Company for Dental Offices

You spend money on advertising to make your phones ring. With good dental call tracking software, you’ll know whether that investment is working or not.
10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions

10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions

In many dental offices, management doesn’t measure the number of calls from new patients who don’t convert to appointments.

Turn More Callers Into Patients

Discover how to increase your new patient revenue.

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