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Front Desk Tips. Your employees are the face of your healthcare business, and patients rely on them for assistance anytime they require it. Regardless of the size or specialty of your dental practice, how your front desk staff interacts with patients will determine whether or not patients return to you. One bad customer service experience has […]

Improve Dental Patient Satisfaction Sustaining and growing a dental practice is dependent on a high rate of new patient acquisition and a high rate of existing patient retention. Patient retention is based on how satisfied patients are with the quality of the dentistry they receive, the quality of the customer service they receive, the kindness […]

You’re trying to grow your dental practice and implement change, but that process can be slower and more difficult than you ever anticipated. If you have a large dental office, it can be even harder to implement change. Holly Mitchell, founder of the LeadWell Network, shares the seven steps to effective change management – with […]

Building value to scale your DSO is all about predictable performance. No matter how many dental practices are in your organization, you need to show they are producing predictable results. Kathy Lynn-Cullotta, co-founder of i3 Ignite, recommends building and managing your organization in three key ways to deliver this consistent performance. At i3 Ignite, we […]

Call Tracking Data to Make Decisions. What you don’t measure, you can’t manage. In many dental offices, the management team doesn’t measure the number of calls from potential new patients who don’t convert into appointments. Think about that: people have taken the time to call your office to make an appointment, but something changed their […]