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Browse our extensive library of articles and case studies along with thoughtful insights from CEO Amol Nirgudkar.

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Harbour Dental Care
Case Study

Patient Prism × Harbour Dental Care

October 6, 2026 6 min read

How a growing dental group scaled from 4 to 14 practices on a lean centralized call center, cutting its missed call rate from 63% to 12% while converting 70% of new patient inquiries. 12% Missed call rate, down from 63% at onboarding 70% New patient conversion, Q1 2026 30% Abandoned online bookings recovered Company Harbour […]

Smiling doctor conferring with a patient.
RevOps

Patient Acquisition Cost: 2026 Benchmarks by Specialty, Channel, and Return

September 30, 2026 11 min read

For this 2026 report, the Patient Prism research team reviewed patient acquisition cost data from nine industry and government sources. The data spans 2017 to 2026. First Page Sage supplied cost and conversion data for 19 practice types and nine marketing channels.1,2,3 LocaliQ and WordStream supplied paid search data from more than 21,000 campaigns.4,5 Dental […]

RevOps

What Is AI Revenue Activation in Healthcare?

September 25, 2026 10 min read

Every patient inquiry that reaches a healthcare organization is revenue the organization has already paid to generate, through marketing spend, referral relationships, or reputation built over years. When that inquiry goes unanswered, is answered too slowly, or is answered without a clear next step, the organization is not losing a lead; it is losing revenue […]

Comparison

Best AI for Healthcare Operations: 2026 Comparison and Rankings

September 24, 2026 12 min read

Between January and June 2026, our research team compiled a dataset of the leading AI platforms serving healthcare operations in the United States. We analyzed eight companies, aggregating data from company websites, funding and market intelligence databases, and independent review platforms including Capterra and G2, to build a report benchmarking each platform against the operational […]

Comparison

Patient Access Solutions, Ranked: The 2026 Leaderboard for Multi-Location Healthcare Groups

September 23, 2026 16 min read

Patient access is the sum of every channel a patient uses to try to reach a practice: phone calls, text messages, web forms, and online scheduling requests. For a multi-location healthcare group, a gap in any one of those channels means a portion of demand never converts into a booked appointment. Most tools in this […]

Patient at the hospital handing a form to a nurse at the reception
Comparison

8 Best Weave Alternatives for Multi-Location Dental, Medical & Veterinary Groups (2026)

September 22, 2026 12 min read

In September 2026, our research team conducted a study of the top Weave alternatives for multi-location healthcare groups in the United States. We analyzed 8 firms using the following weighted factors, aggregated from each vendor’s own published materials and compiled into a single comparison dataset. Those raw scores were then multiplied by each factor’s weight […]

Article

AI Adoption Rate by Industry: 2026 Benchmarks for Healthcare Leaders

September 18, 2026 5 min read

From January 2026 through May 2026, Patient Prism’s research team studied data from four surveys. These came from the U.S. Census Bureau, the OECD, NVIDIA, and Eliciting Insights. The goal was simple: see how AI adoption differs by industry, by healthcare segment, and by company size. Government surveys and executive surveys use different methods. So […]

a young call centre representative greets a caller in a large open plan office as her supervisor watches over her shoulder and helps her through the call. Co-workers can be seen defocussed in the background .
Article

The AI in Healthcare Market: 2026 Size, Growth Forecasts and Adoption Trends

September 16, 2026 6 min read

From January 2026 through August 2026, our research team reviewed data from nine primary sources, including market research reports from Grand View Research and Fortune Business Insights, the FDA’s AI/ML-Enabled Medical Devices List, two Deloitte outlook surveys, and peer-reviewed clinical research published in JAMA, to understand the current size, growth trajectory, and real-world adoption of […]

Comparison

The Top Healthcare AI Consulting Services in the US (2026 Rankings)

September 15, 2026 12 min read

Healthcare executives searching for AI consulting services are often choosing between three different kinds of partners. Enterprise transformation firms build multi year programs. Healthcare specialist boutiques offer focused strategic advice. Operationalized AI platforms run inside daily operations. Most comparison lists blur these categories together. That makes it harder, not easier, to find the right fit. […]

Comparison

Patient Prism vs. Invoca: AI Revenue Activation for Healthcare Organizations

September 14, 2026 6 min read

Healthcare executives comparing patient interaction platforms often see two similar names: Patient Prism and Invoca. Both talk about AI. Both talk about revenue and conversions. But the differences that matter aren’t in the marketing copy. They show up after a call, text, or web form comes in. Did that interaction turn into a booked patient, […]

hospital medical switchboard operator
Article

5 Things Patients Really Notice About Practice Communication

September 10, 2026 3 min read

Patients rarely judge a practice on the things practices measure. They form an opinion from a handful of small moments on the phone: how long the ringing goes on, whether the voice sounds familiar, whether anyone follows through on what was promised. Those moments decide whether a caller books, and all of them happen before […]

RevOps

AI Revenue Activation for Healthcare Networks: The Top Platforms Compared

September 3, 2026 13 min read

Selecting a revenue activation platform is a board-level decision for multi-location healthcare organizations, not a point-solution purchase. Every missed patient inquiry, every stalled scheduling conversation, and every unconverted web form represents a specific, measurable amount of revenue walking out the door, and the executives responsible for DSO, MSO, hospital, and PE-backed portfolios are increasingly asked […]

A businesswoman wearing a headset works at a modern office call center.
Article

Missed Calls and Medical Practice Revenue: What the Data Actually Shows in 2026

September 1, 2026 6 min read

Missed calls are one of the most common, and least measured, problems in medical practice operations. Between June and August 2026, our research team reviewed polling data from the Medical Group Management Association, a 20-million-message reminder study from Solutionreach, a national no-show report from MyPreOp, a 300,000-call analysis from Keona Health, a peer-reviewed study of […]

Explainer Guide

AI Applications for Hospital Revenue Growth: An Explainer Guide

August 28, 2026 8 min read

Hospitals are under real financial pressure. Margins are thin. Staffing is stretched. Every missed patient interaction is lost revenue: a call, a text, an online request that never gets answered. Health system leaders are exploring artificial intelligence to close that gap. But the term covers many different tools. Some work on the back end of […]

RevOps

How to Reduce Revenue Loss from Unanswered Phone Calls: A Step-by-Step Guide for Healthcare Executives

August 26, 2026 7 min read

Unanswered patient calls drain revenue from healthcare groups with many locations. Most leaders have no clear way to measure how much. This guide gives CEOs, CFOs, and CMOs four steps to fix that. First, you will measure the loss. Next, you will find where it happens across phone, text, and web channels. Then you will […]

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