Custom Call Basics: Save Time and Improve Team Performance

Running a business today means balancing efficiency and great customer service. It’s not always easy. Companies need to cut costs, keep customers happy, and improve performance. Call Basics by Patient Prism offers an AI-powered solution that empowers teams with real-time insights to meet your unique business goals. Designed for operational efficiency, Call Basics helps align your team’s performance with the standards that keep customers satisfied and operations streamlined. AI-powered tools like Call Basics are expected to save up to $80 billion in labor costs by 2026. AI is becoming consequential for business growth (4).

Key Benefits:

  • Real-Time Agent Feedback: Instantly identifies areas of excellence and improvement for a proactive approach to performance.
  • Customizable Call Protocols: Tailors call strategies to match your business goals, from increasing conversions to boosting customer satisfaction.
  • Automated Call Scoring: Replaces manual call reviews with consistent, AI-powered scoring, saving time and reducing human error.

Call Basics: Real-Time Feedback for Real-Time Results

Call Basics transforms the way you monitor call performance by delivering feedback and analysis in real time. The system provides actionable insights into each call, highlighting where agents are excelling and where improvement is needed. Rather than waiting for post-call reports, supervisors can make adjustments instantly, ensuring that customers receive consistent, high-quality service on every call. This proactive feedback loop empowers agents to adapt quickly, helping them meet and exceed service standards (1)(2).

Custom Protocols Aligned with Your Goals

Recognizing that no two businesses have the same priorities, Call Basics offers customizable call strategies that align with specific goals—whether it’s improving compliance, increasing sales, or enhancing customer experience. By tailoring the approach for each interaction, Call Basics enables agents to follow clear steps that guide calls toward the desired outcomes. This flexibility means that your team isn’t bound by generic protocols; instead, they’re equipped with a strategy that reflects what matters most to your business (3)(4).

Conversion Insights Through Targeted Call Filtering

Call Basics offers detailed call filtering options that enable your team to analyze lead conversion from multiple perspectives. By filtering calls based on factors like time-scale, call outcomes, and call compliance, you can examine how each of these variables impacts your lead conversions from the enterprise level down to individual agents.

With these insights, you can identify trends, recognize areas for improvement, and optimize engagement strategies to maximize conversions. Whether assessing overall protocol effectiveness or individual agent impact, Call Basics equips your team with the data needed to drive targeted improvements in lead conversion.

Automated Call Compliance Scoring: Save Time and Ensure Consistency

Manual call reviews can be time-consuming and prone to inconsistencies. Call Basics simplifies this process with automated call scoring, ensuring that every call meets the same high standards without the delays and potential errors of manual reviews. The AI-driven scoring system evaluates calls based on the protocols and phases you set, helping your team focus on improvement rather than tedious tasks. This automation doesn’t just save time—it provides a reliable, objective assessment of call quality across the board (2)(4).

Call Basics is more than a call monitoring tool; it’s a solution designed to elevate performance, streamline operations, and drive results. By integrating real-time insights, customizable protocols, and automated scoring, Call Basics enables your team to stay aligned with your goals while ensuring that each customer interaction reflects the quality of service your business stands for. With Call Basics, achieving call compliance at scale is not just possible—it’s seamless.

Unlock the power of insight with Call Basics to keep your team’s performance ahead of the curve. Schedule a demo to see how real-time feedback transforms call outcomes.

References:

  1. IBM. (2023). The Future of AI in Customer Service. Retrieved from https://www.ibm.com/blog/the-future-of-ai-in-customer-service 
  2. InterVision Systems. (2024). The Ultimate Guide to AI in Call Centers. Retrieved from https://www.intervision.com/ai-in-call-centers 
  3. AWS Smart Business Blog. (2024). Reimagining the Customer Experience with Real-Time AI-Powered Solutions. Retrieved from https://aws.amazon.com/blog/reimagining-customer-experience-with-ai 
  4. TMCnet. (2022). AI Will Reduce Agent Labor Costs by $80 Billion by 2026. Retrieved from https://www.tmcnet.com/channels/call-center-management/articles/453404-ai-will-reduce-agent-labor-costs-80-billion.htm 

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