Product Features

Revenue Activation Platform

Every patient interaction is captured, analyzed, and turned into revenue. Calls, forms, chats, texts: No matter where it comes from, no opportunity goes unrecovered.

99.8% Transcription Fidelity

<60s Processing Latency

50+ PMS Integrations

SOC₂ Compliance Certified

Every Call Scored Agent Identified Gap Exposed

DeepLens analyzes 100% of patient interactions across a structured, multi-phase scoring rubric, mapping the specific qualitative and quantitative variables that statistically drive conversion.

Each agent is identified automatically via Voice Fingerprint, and scored against your organization’s standards or Patient Prism’s proven framework. The result isn’t a generic call quality number.

It’s a phase-by-phase diagnostic that tells you exactly where each agent succeeds, where they break down, and what coaching intervention will move the needle.

Every call is automatically attributed to the specific agent who handled it using proprietary acoustic profiling: no phone login IDs, no manual tagging. Performance data is tied to the individual, not the extension.

Each call is evaluated across four distinct phases: Greeting & First Impression, Uncover & Build Relationship, Integrity Selling & Interview, and Convert & Reassure. Each phase contains statistically significant variables that correlate directly to booking outcomes.

Scoring operates at the individual variable level, not just a pass/fail on the overall call. Did the agent announce their name? Offer assistance? Mention financing? Offer a specific appointment time? Ask for the referring source? Each variable is scored independently, exposing the exact skill gap.

Use Patient Prism's proven scoring framework, built from over 300 million patient conversations, or deploy your organization's own custom rubric with variables specific to your specialty, brand standards, and operational priorities. AI-powered scoring adapts to either in real-time.

Pattern recognition surfaces targeted coaching direction, such as: "Great greeting, but failing to convert, classic order taker pattern. Focus coaching on Phases 3 & 4." Managers shift from listening to random calls to executing precise coaching on specific behaviors for specific agents.

Location Variance Analysis

50,000-Foot View. 5-Foot Precision

See the entire organization at once, or drill into a single agent at a single location on a single call. Every metric across marketing, sales, and operations is sliceable anyway your organization needs.

Granular Performance

No manual reports, no data assembly with automated performance tracking at every level.

Network Benchmarking

Cross-location benchmarking on conversion rates, follow-up speed, call quality scores, and barrier profiles.

Best Practice Sync

Identify what top performing locations do differently, and replicate those patterns across the fleet.

Intervention Logic

Flag locations by details within principal barriers, so management time is spent where it counts.

Custom Hierarchies

Group and filter any custom hierarchy that matches how your organization makes decisions.

Insights Framework

Every metric in Patient Prism can be sliced, filtered, and compared. One framework, total visibility.

Proximity Appointment

Keep the patient in your network by identifying nearby sister locations with available capacity.

Agent-Level Drilldown

See a specific agents scoring, barrier patterns, conversion rates, and coaching priorities.

Patient Segmentation Intelligence

Stop Measuring Volume. Start Optimizing Value.

Segmentation classifies every interaction by acuity, procedure type, and revenue potential, so your organization puts the right patients in the right seats, at the right time, in front of the right provider. The optimal care and revenue mix, engineered from the data.

Marketing Lens

Which channels drive the highest-value service lines? Match marketing spend to revenue goals, not call volume. Know that physician referral networks drive cardiac cases while paid search drives urgent care.

Sales Lens

The Segment Conversion Gap reveals where every percentage point matters most. Cardiac surgery at 42% conversion with $85K LTV means $4.9M lost per 100 leads. Focus coaching where the revenue impact is highest.

Operational Lens

Not all RNBs are created equal. Primary Care has more insurance RNBs than Cardiac, but a fraction of the revenue impact. Same barrier, different priority. Segment-weighted operations means fixing what actually costs you money.

Better Segmentation = Smarter Spend

Physician Referrals deliver 83% high-value patients, the highest-ROI channel. Match spend to segment goals.

Channel Segment Mix

Channel	Cardiac	Ortho	Oncology	General	Urgent	Total	High Value %
Physician Ref.	12	8	10	4	2	36	83%
Google Ads	3	5	4	6	14	32	38%
Meta Ads	1	3	2	4	10	20	30%
TV/Broadcast	7	6	3	5	4	25	64%
Community	2	2	1	3	8	16	31%

Revenue by Service Line

Cardiac Surgery leads with $2.9M in uncaptured revenue. Despite lower lead volume, it’s our #1 priority for recovery.

Segment Conversion Gap

Segment	Lifetime Value	Conversion	Lost Revenue	Priority
Cardiac Surgery	$85,000	42%	$4.93M	Critical
Ortho / Joint	$50,000	48%	$2.60M	Critical
Oncology	$30,000	38%	$1.86M	High
General Surgery	$12,000	55%	$540K	Monitor
Primary Care	$350	82%	$6.3K	Optimized

Barrier Severity × Revenue Impact

Primary Care leads in RNB volume but Cardiac Surgery leads with the highest risk. Same barrier = vastly different priority.

Barriers by Segment

Segment	RNBs	Capacity	Price	SVC	Total	Revenue at Risk
Cardiac Surgery	6	14	4	10	34	$2.9M
Ortho / Joint	8	12	5	8	33	$1.7M
Oncology	10	6	3	7	26	$780K
General Surgery	5	8	4	3	20	$240K
Primary Care	15	3	2	1	21	$7.4K

The Pareto Principle

The 84% Problem. Then the Deep Dive

Four barrier categories drive 84% of all non-bookings. That’s the Pareto Principle in action: fix these, and you unlock the majority of lost revenue.
Each part of the process leads to a completely different intervention. Each intervention unlocks a different revenue stream.

Step 1

Primary Barrier Classification

Every non-booked interaction is categorized into its primary barrier; the Pareto view tells you where 84% of your problem lives.

Top Non-Booked Interactions

Category	Count	Share %	Cumulative %
Insurance	3,151	42%	41%
Still Considering	1,380	18%	59%
Scheduling	1,077	14%	74%
Reached Voicemail	755	10%	84%

Step 2

Sub-Cause Deep Dive

We break down each barrier into its specific sub-causes, revealing whether the problem is a panel coverage gap, a front-desk knowledge issue, a template capacity constraint, or a provider scheduling bottleneck.

Top Barrier Deep Dive: Insurance Detail

Reason Not Booked	Count	Share %
Insurance Not Accepted	2,711	84%
Caller Insurance Reassurance	368	11%
No Active Coverage	18	0.6%
In-Network Only	17	0.5%
High Deductible/Copay	3	0.1%
TOTAL	3,151	46%

Step 3

Strategic Questions

The system generates the critical questions that drive change.
The insight separates what you can control from what you can’t.

Top Barrier Deep Dive: Insurance Detail

Reason Not Booked	Count	Share %
Insurance Not Accepted	2,711	84%
Caller Insurance Reassurance	368	11%
No Active Coverage	18	0.6%
In-Network Only	17	0.5%
High Deductible/Copay	3	0.1%
TOTAL	3,151	46%

Critical Question:

Of the 84% marked “Not Accepted”, how many are truly not accepted
vs. front-desk knowledge gaps?

Step 4

Targeted Interventions

Every sub-cause maps to a specific operational, marketing, or sales intervention. Eliminate the nuanced barriers and watch revenue grow.

Strategic Interventions

Review panel coverage for high-volume plans
Implement verifications scripts before declining
Offer out-of-network estimates with financing
Route to in-network sister locations

Frequently Asked Questions

Our proprietary acoustic modeling reaches over 98% accuracy in identifying specific staff members across your enterprise. Unlike systems that rely on phone login IDs (which are often shared or ignored), Voice Fingerprint identifies the unique acoustic signature of the speaker, ensuring performance data is attributed to the correct individual every time.

DeepLens AI evaluates five core pillars of every interaction: Greeting Quality (branding and tone), Empathy Score (acknowledgment of patient concerns), Clinical Inquiry (understanding the patient's need), The Ask (making a clear attempt to schedule), and Objection Handling (how effectively the agent navigated barriers like price or insurance).

By auditing 100% of calls automatically, managers no longer need to hunt for coaching moments. The system flags only the calls that require intervention, typically reducing time spent on manual QA by 85% or more. Managers shift from listening to calls to coaching specific behaviors.

The platform provides a Network Heatmap that ranks locations based on booking rates, follow-up speed, and lead-to-patient conversion. DSOs can establish an internal gold standard based on their top 10% of locations, giving underperforming sites a concrete benchmark to work toward.

We identify the specific phrases, empathy markers, and scheduling tactics used by your highest-converting offices. Once identified, these patterns are codified into training playbooks for the rest of the network, ensuring operational consistency across the entire footprint.

DeepLens uses NLP to listen for specific friction points and categorizes losses into five buckets: Insurance (out of network), Schedule (no convenient slots), Price (too expensive or no financing), Clinical (questions the agent couldn't answer), and Indecision (patient needs to think or consult family).

Yes, and this distinction matters. A loss might be patient-driven (your practice doesn't accept their insurance plan) or staff-driven (the agent failed to offer an appointment or mention flexible financing). Knowing the difference tells you whether you need to change your marketing, your schedule, or your training.

Same-Store Growth.
No New Marketing Spend.
EBITDA You Can Model.

Healthcare networks using Patient Prism recover 20-30% of lost revenue from opportunities already in your existing lead flow. No new campaigns, no new hires – that’s profitable growth.

The revenue is already there. You’re just not capturing it yet.

Revenue Activation Platform