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True Patient Appointment Confirmations - Featured Image

True Patient Appointment Confirmations

You've appointed a dental patient, but do you have true confirmation that they'll show up? Dental practices have a lot of ways to confirm appointments, but this one still works best.
front_office_team
Front Office Team
Don't Let Walk-Ins Destroy Your Schedule - Featured Image

Don't Let Walk-Ins Destroy Your Schedule

Walk-ins can be a good thing if you have opening in your schedule. But they need to be managed so they don't throw off your day.
front_office_team, hygienists, practice_leadership, dental_assistants
Front Office Team, Hygienists, Practice Leadership, Dental Assistants
HIPAA Breaches and Lessons Learned - Featured Image

HIPAA Breaches and Lessons Learned

Here are three examples of HIPAA breaches that serve as a warning for all dental practices.
front_office_team, hygienists, hiring_team_development, practice_leadership, dental_assistants
Front Office Team, Hygienists, Hiring & Team Development, Practice Leadership, Dental Assistants
Dental Practice Fines for OSHA Violations - Featured Image

Dental Practice Fines for OSHA Violations

There are many ways a dental practice can be out of OSHA compliance. Here are some of the most common ones that can lead to big fines.
front_office_team, hygienists, hiring_team_development, practice_leadership, dental_assistants
Front Office Team, Hygienists, Hiring & Team Development, Practice Leadership, Dental Assistants
Why Dentists Join Dental Insurance Plans - Featured Image

Why Dentists Join Dental Insurance Plans

There are three main reasons why dentists typically join a dental insurance network - and the all have the same goal.
front_office_team, dso_series, practice_leadership, billing_coding
Front Office Team, DSO Series, Practice Leadership, Billing & Coding
Getting Started in Dental Sleep Medicine - Featured Image

Getting Started in Dental Sleep Medicine

Obstructive Sleep Apnea is a medical condition diagnosed by a physician. Often, it can be treated in a dental office.
front_office_team, dso_series, practice_leadership, billing_coding
Front Office Team, DSO Series, Practice Leadership, Billing & Coding
HIPAA Compliance for Dental Practices - Featured Image

HIPAA Compliance for Dental Practices

Have you ever been out of HIPAA compliance? Are you sure? When it comes to HIPAA forms and appropriate documentation in patient charts, many dental practices are falling short.
Patient Experience, Billing, Operations, Staff Development, Dentists, Front Office Team, Credentialing / Insurance, Featured, Practice Management, DSO Series, Practice Leadership, Dental Assistants, Billing & Coding
DiSC Profiling for Dental Patients - Featured Image

DiSC Profiling for Dental Patients

Jacob Berger, DMD, a Heartland Dental-affiliated dentist at Smiles at Lakewood Ranch, shares how he uses DiSC profiling to present treatment in the way the patient is most likely to appreciate. By identifying and understanding different personality types, dentists and their team members can increase case acceptance and provide their patients with a better experience.
Patient Experience, Operations, Staff Development, Attract Patients, Build Trust, Retain Patients, Dentists, Front Office Team, Hygienists, Case Acceptance, Featured, Practice Management, Leadership, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
Why Patients Stay at a Dental Practice - Featured Image

Why Patients Stay at a Dental Practice

Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.
patient_experience, attract_patients, retain_patients, front_office_team, hygienists, wow_factors, dso_series, hiring_team_development, practice_leadership, dental_assistants
Patient Experience, Attract Patients, Retain Patients, Front Office Team, Hygienists, Wow Factors, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
Why Patients Leave a Dental Practice - Featured Image

Why Patients Leave a Dental Practice

Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.
Front Office, Patient Experience, Staff Development, Build Trust, Retain Patients, Front Office Team, Hygienists, Featured, Practice Management, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
Do You Have a Hospitality Heart? - Featured Image

Do You Have a Hospitality Heart?

Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.
patient_experience, staff_development, attract_patients, build_trust, retain_patients, front_office_team, hygienists, practice_management, leadership, dso_series, hiring_team_development, practice_leadership, dental_assistants
Patient Experience, Staff Development, Attract Patients, Build Trust, Retain Patients, Front Office Team, Hygienists, Practice Management, Leadership, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
Showcasing Your Dental Patient Experience - Featured Image

Showcasing Your Dental Patient Experience

Paul Jones, VP of Client Success for Banyan, describes how you can create a great patient experience -- before they ever walk in your door.
Dental Marketing, Patient Experience, Attract Patients, Front Office Team, Industry Trends, Wow Factors, Practice Management, DSO Series, Practice Leadership
Hiring & Keeping Excellent Dental Receptionists - Featured Image

Hiring & Keeping Excellent Dental Receptionists

Author Fred Joyal discusses the three steps dentists can take to find the right receptionist for your dental practice.
front_office, staffing, recruiting, staff_development, front_office_team, practice_management, leadership, dso_series, hiring_team_development, practice_leadership
Front Office, Staffing, Recruiting, Staff Development, Front Office Team, Practice Management, Leadership, DSO Series, Hiring & Team Development, Practice Leadership
Accounting Practices for Dental Groups - Featured Image

Accounting Practices for Dental Groups

As small group practices add new locations and build the infrastructure needed to become a dental support organization (DSO), they need to take a close look at their accounting practices.
DSO, Financial, Banking, Front Office Team, Practice / Group Owners, Industry Trends, Practice Management, Leadership, DSO Series, Practice Leadership, Billing & Coding
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