<img height="1" width="1" src="https://www.facebook.com/tr?id=1459793420724892&amp;ev=PageView &amp;noscript=1">

Videos

Learn how to improve your patient experience.

Subscribe to our Resource Library

Discover best practices for running your dental practice or group efficiently.

Give your patients more reasons than ever to choose your practice over a competitor.

Empower your team to create a rewarding, profitable and enjoyable workplace.

Gain insights from dental industry leaders about the rapidly changing landscape.

Want to turn more callers into patients?

Let's Talk
Answering

Answering "How Much Will Dental Insurance Cover?"

Here are some reassuring phrases you can use to answer a patient who asks how much their insurance will pay.
front_office_team, dental_assistants, billing_coding
Front Office Team, Dental Assistants, Billing & Coding
Don't Let Walk-Ins Destroy Your Schedule - Featured Image

Don't Let Walk-Ins Destroy Your Schedule

Walk-ins can be a good thing if you have opening in your schedule. But they need to be managed so they don't throw off your day.
front_office_team, hygienists, practice_leadership, dental_assistants
Front Office Team, Hygienists, Practice Leadership, Dental Assistants
HIPAA Breaches and Lessons Learned - Featured Image

HIPAA Breaches and Lessons Learned

Here are three examples of HIPAA breaches that serve as a warning for all dental practices.
front_office_team, hygienists, hiring_team_development, practice_leadership, dental_assistants
Front Office Team, Hygienists, Hiring & Team Development, Practice Leadership, Dental Assistants
Dental Practice Fines for OSHA Violations - Featured Image

Dental Practice Fines for OSHA Violations

There are many ways a dental practice can be out of OSHA compliance. Here are some of the most common ones that can lead to big fines.
front_office_team, hygienists, hiring_team_development, practice_leadership, dental_assistants
Front Office Team, Hygienists, Hiring & Team Development, Practice Leadership, Dental Assistants
HIPAA Compliance for Dental Practices - Featured Image

HIPAA Compliance for Dental Practices

Have you ever been out of HIPAA compliance? Are you sure? When it comes to HIPAA forms and appropriate documentation in patient charts, many dental practices are falling short.
Patient Experience, Billing, Operations, Staff Development, Dentists, Front Office Team, Credentialing / Insurance, Featured, Practice Management, DSO Series, Practice Leadership, Dental Assistants, Billing & Coding
The Dentist and Dental Assistant Relationship - Featured Image

The Dentist and Dental Assistant Relationship

Discover how a difficult dynamic can affect more than team morale.
patient_experience, staff_development, retain_patients, dentists, practice_management, leadership, dso_series, practice_leadership, dental_assistants
Patient Experience, Staff Development, Retain Patients, Dentists, Practice Management, Leadership, DSO Series, Practice Leadership, Dental Assistants
DiSC Profiling for Dental Patients - Featured Image

DiSC Profiling for Dental Patients

Jacob Berger, DMD, a Heartland Dental-affiliated dentist at Smiles at Lakewood Ranch, shares how he uses DiSC profiling to present treatment in the way the patient is most likely to appreciate. By identifying and understanding different personality types, dentists and their team members can increase case acceptance and provide their patients with a better experience.
Patient Experience, Operations, Staff Development, Attract Patients, Build Trust, Retain Patients, Dentists, Front Office Team, Hygienists, Case Acceptance, Featured, Practice Management, Leadership, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
Why Patients Stay at a Dental Practice - Featured Image

Why Patients Stay at a Dental Practice

Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.
patient_experience, attract_patients, retain_patients, front_office_team, hygienists, wow_factors, dso_series, hiring_team_development, practice_leadership, dental_assistants
Patient Experience, Attract Patients, Retain Patients, Front Office Team, Hygienists, Wow Factors, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
Why Patients Leave a Dental Practice - Featured Image

Why Patients Leave a Dental Practice

Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.
Front Office, Patient Experience, Staff Development, Build Trust, Retain Patients, Front Office Team, Hygienists, Featured, Practice Management, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
Do You Have a Hospitality Heart? - Featured Image

Do You Have a Hospitality Heart?

Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.
patient_experience, staff_development, attract_patients, build_trust, retain_patients, front_office_team, hygienists, practice_management, leadership, dso_series, hiring_team_development, practice_leadership, dental_assistants
Patient Experience, Staff Development, Attract Patients, Build Trust, Retain Patients, Front Office Team, Hygienists, Practice Management, Leadership, DSO Series, Hiring & Team Development, Practice Leadership, Dental Assistants
No results found matching your search criteria
  • 6 per page
  • 12 per page
  • 24 per page
  • View all

Ready to learn more?

Patient Prism® Academy's Learning Management System features hundreds of training videos from top industry experts.

Enroll Now