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Don't Let Walk-Ins Destroy Your Schedule

Walk-ins can be a good thing if you have opening in your schedule. They can help you make scheduling and production goals. But you do want to be cautious about letting walk-ins come in and interrupt your day if you really don’t have room in your schedule. They can put you behind and make patients who have scheduled their appointments wait.

Doing Favors Can Lead to Chronic “Bad” Behavior

“Some patients become chronic walk-ins,” says dental consultant Robin Morrison, and if they are always accommodated, they think they don’t need to schedule their appointments in advance. Be sure to let them know that scheduled patients do get precedence over them.”

A Domino Effect

Morrison has observed in dental practices that if you make other patients wait, they are going to learn this behavior and not respect your time. They may start coming late for their appointments. This creates a domino effect that is not ideal for staying on schedule.



About this Industry Leader:

Robin Morrison - Profile Pic

Robin Morrison

Dental Marketing Branding and Customized Marketing Campaigns

President of Dental Consultant Connection and RLM Healthcare Marketing & Consulting, Inc. Robin began her career in dentistry in 1981, working in an exceptional dental practice as an office administrator and marketing director. In 1997, she began to live her dream and launched her first business, RLM Healthcare Marketing & Consulting. she recognized more business opportunities and needs, she launched her second business, Dental Consultant Connection, which connects dental consultants and dentists, and ensures the right consultant is selected to fit the need. Robin also teamed up with Linda Miles to form Oral Cancer Cause, Inc., a Florida not for profit corporation that financially assists oral cancer patients and their families during their treatment, while creating awareness about oral cancer. Robin is a member of the Academy of Dental Management Consultants (ADMC), the Speaking Consulting Network (SCN) and a lifetime member of the American Association of Dental Office Managers (AADOM).

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