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The Barbershop Dentist: Draw on Past Experiences - Featured Image

The Barbershop Dentist: Draw on Past Experiences

Jacob Berger, DMD, shares how every dentist can draw on their past experiences to provide better service for their patients.
leadership, practice_management, dentists, retain_patients, case_acceptance, build_trust, attract_patients, patient_experience
Leadership, Practice Management, Dentists, Retain Patients, Case Acceptance, Build Trust, Attract Patients, Patient Experience
DiSC Profiling for Dental Patients - Featured Image

DiSC Profiling for Dental Patients

Jacob Berger, DMD, a Heartland Dental-affiliated dentist at Smiles at Lakewood Ranch, shares how he uses DiSC profiling to present treatment in the way the patient is most likely to appreciate. By identifying and understanding different personality types, dentists and their team members can increase case acceptance and provide their patients with a better experience.
Leadership, Practice Management, Featured, Hygienists, Dentists, Front Office Team, Retain Patients, Case Acceptance, Build Trust, Attract Patients, Staff Development, Operations, Patient Experience
Why Patients Stay at a Dental Practice - Featured Image

Why Patients Stay at a Dental Practice

Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.
front_office_team, wow_factors, patient_experience, attract_patients, retain_patients
Front Office Team, Wow Factors, Patient Experience, Attract Patients, Retain Patients
Why Patients Leave a Dental Practice - Featured Image

Why Patients Leave a Dental Practice

Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.
Patient Experience, Retain Patients, Build Trust, Staff Development, Front Office, Featured, Practice Management
How Dentists Build Trust for Case Acceptance - Featured Image

How Dentists Build Trust for Case Acceptance

Barry F. Polansky, DMD, author of “The Art of Case Presentation,” talks about the five essential behaviors dentists should habitually practice in order to build patient trust for case acceptance.
Case Acceptance, Build Trust, Retain Patients, Staff Development, Dentists, Hygienists, Patient Experience, Featured, Practice Management, Leadership
When to Hire a Dental Executive - Featured Image

When to Hire a Dental Executive

Jon Fidler, CEO of the executive search firm Fidler & Associates, shares insights into when DSOs typically hire a C-Suite team, how long the recruiting process may take, and how to determine ROI.
practice_group_owners, staff_development, staffing, dso, recruiting, practice_management, leadership
Practice / Group Owners, Staff Development, Staffing, DSO, Recruiting, Practice Management, Leadership
The Role of a Dental Executive Within a Group - Featured Image

The Role of a Dental Executive Within a Group

Raising your Dental Support Organization (DSO) to the next level may mean bringing on new executive employees. Jon Fidler, CEO of the executive search firm Fidler & Associates, shares the key factors that can make finding the right executive for your practice more successful.
practice_group_owners, staff_development, staffing, dso, recruiting, practice_management, leadership
Practice / Group Owners, Staff Development, Staffing, DSO, Recruiting, Practice Management, Leadership
Do You Have a Hospitality Heart? - Featured Image

Do You Have a Hospitality Heart?

Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.
front_office_team, build_trust, attract_patients, retain_patients, staff_development, practice_management, patient_experience, leadership
Front Office Team, Build Trust, Attract Patients, Retain Patients, Staff Development, Practice Management, Patient Experience, Leadership
Showcasing Your Dental Patient Experience - Featured Image

Showcasing Your Dental Patient Experience

Paul Jones, VP of Client Success for Banyan, describes how you can create a great patient experience -- before they ever walk in your door.
Industry Trends, Wow Factors, Attract Patients, Dental Marketing, Practice Management, Patient Experience
Why Dentists Should Put Others First - Featured Image

Why Dentists Should Put Others First

For more than four decades, Barry Polansky, DMD, has been challenging dentists to understand themselves, to understand their patients, and to understand the role of their personal leadership and communication with patients.
work_life_balance, dentists, staff_development, patient_experience, practice_management, leadership
Work / Life Balance, Dentists, Staff Development, Patient Experience, Practice Management, Leadership
Hiring & Keeping Excellent Dental Receptionists - Featured Image

Hiring & Keeping Excellent Dental Receptionists

Author Fred Joyal discusses the three steps dentists can take to find the right receptionist for your dental practice.
front_office_team, staff_development, recruiting, staffing, front_office, practice_management, leadership
Front Office Team, Staff Development, Recruiting, Staffing, Front Office, Practice Management, Leadership
Accounting Practices for Dental Groups - Featured Image

Accounting Practices for Dental Groups

As small group practices add new locations and build the infrastructure needed to become a dental support organization (DSO), they need to take a close look at their accounting practices.
Financial, Banking, Practice / Group Owners, DSO, Industry Trends, Practice Management, Leadership
Selling the Dental Practice - Featured Image

Selling the Dental Practice

Kevin Arnold and Diwakar Sinha of TUSK Partners, a leading dental mergers and acquisitions advisory firm, talk about what goes into achieving an acquisition profile that the “buyer of” or “investor in” a dental practice will find desirable.
sales_strategies, practice_group_owners, dso, leadership
Sales Strategies, Practice / Group Owners, DSO, Leadership
Best Way to Dismiss Longtime Employees - Featured Image

Best Way to Dismiss Longtime Employees

Dental consultant Deb Roberge shares the best practices to use when you need to dismiss an employee who has been with your dental practice for a long time.
Dentists, Staff Development, Staffing, Recruiting, Featured, Practice Management, Leadership
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