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MailNote: This article describes a previous version of Patient Prism. You can read about the latest version of Patient Prism, V3, here.
January 2020--Every dental practice owner asks, “How can I grow my business?” Patient Prism's award-winning call tracking and call coaching solution helps you increase new patients, win back missed opportunities, maximize your marketing dollars, and identify where you can expand services, hours, and insurance participation to meet the needs of the community you serve. You can do it all without increasing you’re your budget for marketing and dental team training.
Patient Prism makes it easy to know where you have opportunity.
We know that 50% of new dental patients don’t book on the first phone call. You can fix that with Patient Prism software that records new patient calls, identifies the people who don’t schedule, and quickly sends you back the information your team needs to recover missed opportunities.
1. You will know when to call back to connect with a prospective new patient.
Within one hour, your team will know what to say to win back that potential patient. The fed back coaching notes and linked training videos are like having a virtual personal call coach. And it works. Twenty to thirty percent of the callers you call back come back. They convert to booked appointments. That has significant impact on your bottom line. The feedback trains your Front Desk or Call Center to communicate optimally with new dental patients to increase your conversion rate, not only on callbacks but also on incoming calls.
2. You will identify ways to expand services.
Easy to read, on-demand reports tell you when you need increased coverage for phones, appointment times, and in-demand services. You can identify how many callers are inquiring about specific insurance plans or do not have a plan. You will have data on which to make decisions about going in-network with a new plan or offering an in-house patient loyalty discount plan.
We have analyzed over 3,000,000 phone calls using a combination of artificial intelligence and experience call coaches. So, we’re able to spot trends and opportunities for you. For every new patient phone call coming into your practice, we track the relevant keywords and phrases, so you know how many people requested Invisalign or dental implants, and many other dental services. You’ll know such things as how many said they speak Spanish, how many don’t have dental insurance, and how many need Saturday dental appointments.
3. You will know how people are finding you.
As phone calls are relayed from phone numbers associated with each of your advertising campaigns, the numbers of calls are tracked so you know which advertising campaigns are attracting the new customers you need to grow your business. You’ll know where to invest in marketing and stop wasting your marketing budget.
Real time intelligence for sound business decisions.
You will have the real time data you need to make the right decisions for your growing practice. You will know exactly where your opportunities are for:
- Expanding services
- Marketing
- Staffing
- Training
- Increased profitability to invest in new technology, continuing education, expanding your team… and more
See why Dental Products Report named us a Top 10 Game Changer and a Top 10 Technology Product of the year, and why we received a Cellerant Best of Class in Technology award at the ADA annual conference.
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