Who deserves more recognition for the success of your dental office?
You and other members of the front-office team perform an essential role in growing your dental practice.
Your friendliness and helpfulness create a positive first impression for people who call your office for the first time. Your daily behavior is an important element in providing a superior patient experience.
And your manner on the telephone, as much as any other single factor, determines how fast the practice can grow by attracting new patients.
If you work with a great dentist, you want the world to benefit from the excellent care your office provides.
Now you can sharpen your skills in attracting new patients. When they call to inquire about your practice, you can handle the call like a consummate pro.
With this guide, you’ll discover:
- The first 4 questions you should ask at the beginning of a call.
- How to answer questions about specific dental services.
- How to field questions about fees.
- What to do when your team has a hard time keeping up with the volume of calls you receive.
- How fast to return new-patient calls that have gone to voicemail.
- One thing you should always do at the end of a call.
You’ll also receive a guide to conducting structured conversations on the phone, with a link to a downloadable document you can customize for your office.
With this information, you and other members of your front-office team will convert a higher percentage of phone inquiries into new patients.