Meet us at the next event: The Mastery Summit, June 8-10, 2017
Handling Dental Insurance Conversations
With
Discover the best practices for staying calm and composed when discussing what the patient's benefits plan will - and will not - cover.
featured,
credentialing_insurance,
billing,
case_acceptance,
practice_management,
staff_development,
patient_experience,
dso
Featured,
Credentialing / Insurance,
Billing,
Case Acceptance,
Practice Management,
Staff Development,
Patient Experience,
DSO
Watch Interview
Dental Whale's Innovative Solutions for Dental Industry
With
Dental Whale's created nine solutions to enable private practice dentists to compete with larger dental organizations.
leadership,
dental_office_growth,
industry_talkers,
practice_management,
industry_trends,
practice_group_owners,
dentists,
growth_strategies
Leadership,
Dental Office Growth,
Industry Talkers,
Practice Management,
Industry Trends,
Practice / Group Owners,
Dentists,
Growth Strategies
Watch Interview
Important Trends in Dentistry
With
From consolidation in the market to the bigger role of DSOs in the industry to the rise of dental therapists, Brian Colao of Dykema explains the unfolding trends you’re likely to see in the coming years.
leadership,
dental_office_growth,
dso,
industry_talkers,
practice_management,
industry_trends,
practice_group_owners,
dentists,
growth_strategies
Leadership,
Dental Office Growth,
DSO,
Industry Talkers,
Practice Management,
Industry Trends,
Practice / Group Owners,
Dentists,
Growth Strategies
Watch Interview
Creating a Great Culture
With
Discover the keys to creating a great dental practice culture that inspires teamwork, loyalty, and fun.
leadership,
wow_factors,
staff_development,
dental_office_growth,
front_office,
dso
Leadership,
Wow Factors,
Staff Development,
Dental Office Growth,
Front Office,
DSO
Watch Interview
Top 5 Hygiene Benchmarks
With
Wondering if your hygiene department is running as well as it could? Start by measuring these five areas.
featured,
hygienists,
staff_development,
practice_management,
operations,
clinical,
dso
Featured,
Hygienists,
Staff Development,
Practice Management,
Operations,
Clinical,
DSO
Watch Interview
When to Hire an Insurance Coordinator
With
If your receptionists are spending a lot of their time on the phone with insurance companies, it's time to hire someone who is trained to sit in another location and dedicate their time to insurance.
featured,
credentialing_insurance,
billing,
case_acceptance,
practice_management,
staff_development,
patient_experience,
dso
Featured,
Credentialing / Insurance,
Billing,
Case Acceptance,
Practice Management,
Staff Development,
Patient Experience,
DSO
Watch Interview
Dental Practice Increases New Patient Appointments by 90% and 5 more Stories
Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
consulting,
clinical,
featured,
practice_management
Consulting,
Clinical,
Featured,
Practice Management
See Full Story
The Dentist and Dental Entrepreneur Relationship
Discover how a difficult dynamic can affect more than team morale.
leadership,
practice_management,
dentists,
retain_patients,
patient_experience,
staff_development
Leadership,
Practice Management,
Dentists,
Retain Patients,
Patient Experience,
Staff Development
Watch Video
Alternative Models for DSOs with Brian Colao of Dykema
With
Discover some of the options for dentists seeking to retain their independence but maximize the benefits of belonging to a group.
dso,
practice_group_owners,
featured,
practice_management,
leadership
DSO,
Practice / Group Owners,
Featured,
Practice Management,
Leadership
Watch Interview
The Barbershop Dentist: Draw on Past Experiences
Jacob Berger, DMD, shares how every dentist can draw on their past experiences to provide better service for their patients.
practice_management,
dentists,
retain_patients,
case_acceptance,
build_trust,
attract_patients,
patient_experience
Practice Management,
Dentists,
Retain Patients,
Case Acceptance,
Build Trust,
Attract Patients,
Patient Experience
Watch Video
DiSC Profiling for Dental Patients
Jacob Berger, DMD, a Heartland Dental-affiliated dentist at Smiles at Lakewood Ranch, shares how he uses DiSC profiling to present treatment in the way the patient is most likely to appreciate. By identifying and understanding different personality types, dentists and their team members can increase case acceptance and provide their patients with a better experience.
leadership,
practice_management,
featured,
hygienists,
dentists,
front_office_team,
retain_patients,
case_acceptance,
build_trust,
attract_patients,
staff_development,
operations,
patient_experience
Leadership,
Practice Management,
Featured,
Hygienists,
Dentists,
Front Office Team,
Retain Patients,
Case Acceptance,
Build Trust,
Attract Patients,
Staff Development,
Operations,
Patient Experience
Watch Video
Why Patients Stay at a Dental Practice
Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.
front_office_team,
wow_factors,
patient_experience,
attract_patients,
retain_patients
Front Office Team,
Wow Factors,
Patient Experience,
Attract Patients,
Retain Patients
Watch Video
5 Tips to Scale Your DSO
With
Dr. AJ Acierno, CEO of DecisionOne Dental Partners, talks to Amol Nirgudkar, CEO of Patient Prism, about the most important things a DSO can do to scale properly.
leadership,
practice_management,
practice_group_owners,
staff_development,
dso
Leadership,
Practice Management,
Practice / Group Owners,
Staff Development,
DSO
Watch Interview
Mentoring Hygienists to be Practice Leaders in a DSO
With
A dynamic hygienist can make all the difference in your dental practice, says AJ Acierno, DDS.
leadership,
practice_management,
practice_group_owners,
staff_development,
dso,
hygienists
Leadership,
Practice Management,
Practice / Group Owners,
Staff Development,
DSO,
Hygienists
Watch Interview
The Importance of Community Service for DSOs
With
Community service is an integral part of DecisionOne Dental's identity. Dr. AJ Acierno, CEO, explains why each practice is committed to giving back.
industry_talkers,
leadership,
practice_management,
dso,
dentists,
practice_group_owners
Industry Talkers,
Leadership,
Practice Management,
DSO,
Dentists,
Practice / Group Owners
Watch Interview
Transitioning from Dentist-Owner to the CEO of a DSO
With
It’s an exciting - and scary - time when you’re making the leap from owning a private practice to running a dental support organization. Dr. AJ Acierno of DecisionOne Dental Partners talks about his journey.
industry_talkers,
leadership,
practice_management,
dso,
dentists,
practice_group_owners,
featured
Industry Talkers,
Leadership,
Practice Management,
DSO,
Dentists,
Practice / Group Owners,
Featured
Watch Interview
What Keeps DSO CEOs Awake at Night
With
As DSOs scale up, they face new challenges. Dr. AJ Acierno, CEO of DecisionOne Dental Partners, shares his top concern as his dental support organization grows.
practice_group_owners,
leadership,
dso
Practice / Group Owners,
Leadership,
DSO
Watch Interview
Why Patients Leave a Dental Practice
Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.
patient_experience,
retain_patients,
build_trust,
staff_development,
front_office,
featured,
practice_management
Patient Experience,
Retain Patients,
Build Trust,
Staff Development,
Front Office,
Featured,
Practice Management
Watch Video
How Dentists Build Trust for Case Acceptance
Barry F. Polansky, DMD, author of “The Art of Case Presentation,” talks about the five essential behaviors dentists should habitually practice in order to build patient trust for case acceptance.
case_acceptance,
build_trust,
retain_patients,
staff_development,
dentists,
hygienists,
patient_experience,
featured,
practice_management,
leadership
Case Acceptance,
Build Trust,
Retain Patients,
Staff Development,
Dentists,
Hygienists,
Patient Experience,
Featured,
Practice Management,
Leadership
Watch Video
Tips for PPO Fee Negotiation and Credentialing
With
Learn how dental offices can optimize PPO negotiation, credentialing, proper coding, and cash rates.
credentialing_insurance,
financial,
front_office,
dso,
operations,
practice_management
Credentialing / Insurance,
Financial,
Front Office,
DSO,
Operations,
Practice Management
Watch Interview
Top 5 Mistakes in C-Suite Hiring for DSOs
With
the top five mistakes people make when they are hiring dental executives for a DSO or small group practice.
dso,
practice_group_owners,
featured,
staff_development,
recruiting,
practice_management,
leadership
DSO,
Practice / Group Owners,
Featured,
Staff Development,
Recruiting,
Practice Management,
Leadership
Watch Interview
Aligning Objectives of the Dentist, Team & Patient
With
Here are seven ways to confirm the dentist's goals, team's goals, and patient's goals are aligned for success.
dentists,
case_acceptance,
front_office_team,
retain_patients,
staffing,
patient_experience,
leadership
Dentists,
Case Acceptance,
Front Office Team,
Retain Patients,
Staffing,
Patient Experience,
Leadership
Watch Interview
When to Hire a Dental Executive
Jon Fidler, CEO of the executive search firm Fidler & Associates, shares insights into when DSOs typically hire a C-Suite team, how long the recruiting process may take, and how to determine ROI.
practice_group_owners,
staff_development,
staffing,
dso,
recruiting,
practice_management,
leadership
Practice / Group Owners,
Staff Development,
Staffing,
DSO,
Recruiting,
Practice Management,
Leadership
Watch Video
The Role of a Dental Executive Within a Group
Raising your Dental Support Organization (DSO) to the next level may mean bringing on new executive employees. Jon Fidler, CEO of the executive search firm Fidler & Associates, shares the key factors that can make finding the right executive for your practice more successful.
practice_group_owners,
staff_development,
staffing,
dso,
recruiting,
practice_management,
leadership
Practice / Group Owners,
Staff Development,
Staffing,
DSO,
Recruiting,
Practice Management,
Leadership
Watch Video
Do You Have a Hospitality Heart?
Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.
front_office_team,
build_trust,
attract_patients,
retain_patients,
staff_development,
practice_management,
patient_experience,
leadership
Front Office Team,
Build Trust,
Attract Patients,
Retain Patients,
Staff Development,
Practice Management,
Patient Experience,
Leadership
Watch Video
Launch Loyalty
With
Careington International offers Launch Loyalty, a platform developed for dental practices to design their own in-house discount dental plan.
financial,
billing,
operations,
attract_patients,
case_acceptance,
dso,
practice_management,
patient_experience
Financial,
Billing,
Operations,
Attract Patients,
Case Acceptance,
DSO,
Practice Management,
Patient Experience
Watch Interview
Selling Dentistry Ethically and Effectively
With
Janet Hagerman, RDH, literally wrote the book on "Selling Dentistry - Ethically. Elegantly. Effectively." Whether we think of dentistry in terms of art or customer service, selling dentistry is a process. Here's how you can feel good about telling patients what they need to improve their health.
case_acceptance,
retain_patients,
staff_development,
featured,
clinical,
practice_management,
patient_experience
Case Acceptance,
Retain Patients,
Staff Development,
Featured,
Clinical,
Practice Management,
Patient Experience
Watch Interview
Supply Clinic - A New Contender in the Dental Supply Market
With
Dr. Scott Drucker launched an online dental marketplace called Supply Clinic to allow qualified sellers to compete on price and service.
industry_trends,
operations,
practice_management
Industry Trends,
Operations,
Practice Management
Watch Interview
Dental Marketing for Millennials
With
Minal Sampat, President of Growth Management Marketing, shares best practices for attracting the new millennial generation of patients to your dental practice.
dental_marketing,
retain_patients,
attract_patients,
practice_management,
patient_experience
Dental Marketing,
Retain Patients,
Attract Patients,
Practice Management,
Patient Experience
Watch Interview
Showcasing Your Dental Patient Experience
Paul Jones, VP of Client Success for Banyan, describes how you can create a great patient experience -- before they ever walk in your door.
industry_trends,
wow_factors,
attract_patients,
dental_marketing,
practice_management,
patient_experience
Industry Trends,
Wow Factors,
Attract Patients,
Dental Marketing,
Practice Management,
Patient Experience
Watch Video
Our Perio Team Software for Periodontists
With
OurPerioTeam is a cloud-based software designed to improve communication and efficiency between periodontists and referring dentists.
technology,
dental_office_growth,
dentists,
case_acceptance,
operations,
practice_management,
leadership
Technology,
Dental Office Growth,
Dentists,
Case Acceptance,
Operations,
Practice Management,
Leadership
Watch Interview
How Online Technology Helps Dental Practices Grow
With
Banyan executives share tips on how to leverage online technology to attract and retain dental patients.
industry_trends,
front_office_team,
wow_factors,
retain_patients,
attract_patients,
technology,
dental_office_growth,
dental_marketing,
practice_management,
patient_experience,
leadership
Industry Trends,
Front Office Team,
Wow Factors,
Retain Patients,
Attract Patients,
Technology,
Dental Office Growth,
Dental Marketing,
Practice Management,
Patient Experience,
Leadership
Watch Interview
Why Dentists Should Put Others First
For more than four decades, Barry Polansky, DMD, has been challenging dentists to understand themselves, to understand their patients, and to understand the role of their personal leadership and communication with patients.
work_life_balance,
dentists,
staff_development,
patient_experience,
practice_management,
leadership
Work / Life Balance,
Dentists,
Staff Development,
Patient Experience,
Practice Management,
Leadership
Watch Video
Hiring & Keeping Excellent Dental Receptionists
Author Fred Joyal discusses the three steps dentists can take to find the right receptionist for your dental practice.
front_office_team,
staff_development,
recruiting,
staffing,
front_office,
practice_management,
leadership
Front Office Team,
Staff Development,
Recruiting,
Staffing,
Front Office,
Practice Management,
Leadership
Watch Video
Accounting Practices for Dental Groups
As small group practices add new locations and build the infrastructure needed to become a dental support organization (DSO), they need to take a close look at their accounting practices.
financial,
banking,
practice_group_owners,
dso,
industry_trends,
practice_management,
leadership
Financial,
Banking,
Practice / Group Owners,
DSO,
Industry Trends,
Practice Management,
Leadership
Watch Video
Selling the Dental Practice
Kevin Arnold and Diwakar Sinha of TUSK Partners, a leading dental mergers and acquisitions advisory firm, talk about what goes into achieving an acquisition profile that the “buyer of” or “investor in” a dental practice will find desirable.
sales_strategies,
practice_group_owners,
dso,
leadership
Sales Strategies,
Practice / Group Owners,
DSO,
Leadership
Watch Video
Best Way to Dismiss Longtime Employees
Dental consultant Deb Roberge shares the best practices to use when you need to dismiss an employee who has been with your dental practice for a long time.
dentists,
staff_development,
staffing,
recruiting,
featured,
practice_management,
leadership
Dentists,
Staff Development,
Staffing,
Recruiting,
Featured,
Practice Management,
Leadership
Watch Video
The Success of DEO Masterminds
With
Darin Acopan of the DEO talks about how mastermind sessions help dentists meet the challenges of scaling their group practices.
dso,
dentists,
leadership
DSO,
Dentists,
Leadership
Watch Interview
Increasing Dental Marketing ROI
With
Jake Puhl, CEO of the Dentist Entrepreneur Organization, shares tips on how to increase marketing ROI.
dental_marketing,
featured,
practice_management
Dental Marketing,
Featured,
Practice Management
Watch Interview
A Good Culture Helps Your DSO Grow
With
Jake Puhl, CEO of the Dentist Entrepreneur Organization (DEO) and Amol Nirgudkar, CEO of Patient Prism, discuss the importance of developing the culture of your DSO for successful business growth.
staff_development,
dso,
operations,
practice_management
Staff Development,
DSO,
Operations,
Practice Management
Watch Interview
Hiring Executives for Your DSO
With
Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about strategies for deciding when to hire C-suite business executives and in which order to hire them.
recruiting,
practice_management
Recruiting,
Practice Management
Watch Interview
Meet the Dentist Entrepreneur Organization
With
Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about how the DEO can help dentists become entrepreneurs that grow a group practice (DSO) and also help the executives they hire scale the business.
practice_group_owners,
leadership
Practice / Group Owners,
Leadership
Watch Interview
7 Quick Website Changes to Attract More Patients
Discover these simple tips to optimize your dental website and help more people choose your practice instead of a competitor's.
dental_office_growth,
dental_marketing,
featured,
practice_management
Dental Office Growth,
Dental Marketing,
Featured,
Practice Management
Read More
Grow Your Dental Practice, Without Spending More on Marketing
How Well-Managed Dental Practices Waste 30% to 80% of Their Marketing Budget (And 14 Ways to Stop the Hemorrhaging). Learn how to grow your dental practice faster and more affordably, without spending more on marketing.
featured,
growth_strategies,
front_office_team,
marketing,
practice_management,
leadership,
industry_talkers
Featured,
Growth Strategies,
Front Office Team,
Marketing,
Practice Management,
Leadership,
Industry Talkers
Download
Front Desk Guide to Booking More Dental Patient Appointments
Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.
featured,
growth_strategies,
attract_patients,
operations,
front_office_team,
practice_management,
patient_experience,
leadership,
industry_talkers
Featured,
Growth Strategies,
Attract Patients,
Operations,
Front Office Team,
Practice Management,
Patient Experience,
Leadership,
Industry Talkers
Download
Win More Dental Patients on the Phone
Dental Practice Guide to Winning New Patients on the Telephone: Ideas for Dentists and Practice Leaders. Learn how to fix the hidden bottleneck in growing your dental practice.
front_office_team,
attract_patients,
operations,
featured,
growth_strategies,
practice_management,
patient_experience,
leadership,
industry_talkers
Front Office Team,
Attract Patients,
Operations,
Featured,
Growth Strategies,
Practice Management,
Patient Experience,
Leadership,
Industry Talkers
Download
Small Dental Group Made One Change, Increased New Patients by 90%
Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
consulting,
clinical,
featured,
practice_management
Consulting,
Clinical,
Featured,
Practice Management
See Full Story
Fun in Dentistry
Coach Trish Lewis-Clark discusses what it means to have fun in dentistry, what it means to lead in dentistry, what it means to provide a Disney-like experience in dentistry, and the value of a coach to open minds and improve behaviors through the process of role playing.
dentists,
front_office_team,
staff_development,
consulting,
practice_management,
leadership
Dentists,
Front Office Team,
Staff Development,
Consulting,
Practice Management,
Leadership
Watch Interview
How to Create a Dental Call Center
As dental groups add more practices, it often makes sense to create a centralized call center. Hiring a group of highly-trained customer service representatives to book new appointments, confirm existing appointments, and answer patient questions can free up the staff in your dental practices.
dental_call_center,
call_management,
dso,
call_tracking,
featured
Dental Call Center,
Call Management,
DSO,
Call Tracking,
Featured
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How to Hire an Excellent Dental Receptionist
An excellent dental receptionist does more than just answer the phone. Here’s how to ensure you make the right hire for your dental office front desk.
staffing,
front_office,
featured
Staffing,
Front Office,
Featured
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3 Keys to Transition from Dentist to Dental Entrepreneur
Many profitable dentists dream of expanding from a single practice to multiple locations. Discover the playbook for replicating success.
staffing,
dso,
dental_office_growth
Staffing,
DSO,
Dental Office Growth
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How a Small Dental Practice Added $50,000 a Month in New Patient Revenue
Two dentists made a small change in their front desk protocols that led to an additional $600,000 in annual revenue. Discover how call tracking with Patient Prism increased new patient appointments by 90% in just two months.
revenue,
front_office,
call_tracking
Revenue,
Front Office,
Call Tracking
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How to Choose the Best Call Tracking Company for Dental Offices
You spend money on advertising to make your phones ring. With good dental call tracking software, you’ll know whether that investment is working or not.
call_tracking,
front_office,
growth_strategies,
industry_talkers
Call Tracking,
Front Office,
Growth Strategies,
Industry Talkers
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Dentist Marketing: How to Double New-Patient Growth Without Spending More on Marketing
Many dental practices can more than double revenue growth simply by paying more attention to the number of new patients their front-office staff books. See how.
front_office,
growth_strategies,
dental_marketing,
call_management,
practice_management,
industry_talkers
Front Office,
Growth Strategies,
Dental Marketing,
Call Management,
Practice Management,
Industry Talkers
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10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions
In many dental offices, management doesn’t measure the number of calls from new patients who don’t convert to appointments.
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