All Topics Resources

Webinar: How to Create a DSO that Dentists Want to Join

With Brian Colao

Patient Prism CEO Amol Nirgudkar hosts Brian Colao, Director of Dykema's DSO Industry Group, for this one-hour recorded webinar about the four keys to creating a DSO that dentists want to join.

Watch Interview

Christina Villarreal, Patient Experience Manager: Recovering High-Value Dental Cases

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.

See Full Story

What is Smile Source

With Trevor Maurer

Smile Source formed to help independent dentists in the U.S. work together and preserve the profession of independent dentists.

Watch Interview

Two Trends in Dentistry

With Fred Joyal

The world's changing and dentists need to implement strategies that will keep up. Here are some ideas for private dentists who are finding it more difficult to attract patients and run a Fee-for-Service practice.

Watch Interview

True Patient Appointment Confirmations

You've appointed a dental patient, but do you have true confirmation that they'll show up? Dental practices have a lot of ways to confirm appointments, but this one still works best.

Watch Video

Don't Let Walk-Ins Destroy Your Schedule

Walk-ins can be a good thing if you have opening in your schedule. But they need to be managed so they don't throw off your day.

Watch Video

Effective Hygiene Compensation Models

With Rachel Wall, RDH

The Hygiene compensation model you choose for your practice affects the attitudes of hygienists and their effectiveness in meeting Hygiene benchmarks.

Watch Interview

DSO Acquisitions: Due Diligence and Avoiding Surprises

With Mitch Olan

Many DSOs grow by acquiring established practices. It's important to perform due diligence so you can avoid surprises. Here are some of the areas to investigate.

Watch Interview

Financial Challenges for DSOs

With Margaret McGuckin

When you are building your DSO, which financials should you focus on? Margaret McGuckin shares the formula she used to grow a DSO to $131 million in just four years.

Watch Interview

The Importance of that First Phone Call

Linda Miles explains why she encourages dental practices to use Patient Prism to understand what is happening during new patient phone conversations and to coach receptionists to greater success in converting calls into booked appointments.

See Full Story

HIPAA Breaches and Lessons Learned

Here are three examples of HIPAA breaches that serve as a warning for all dental practices.

Watch Video

Dental Practice Fines for OSHA Violations

There are many ways a dental practice can be out of OSHA compliance. Here are some of the most common ones that can lead to big fines.

Watch Video

Call Coaching, Not Just Call Recording

GT Thiagarajah, the Director of Operations at New England Dental Group, is an expert at implementing systems and processes that help dental practices grow.

See Full Story

Turn Missed Opportunities Into New Patients

Christina Villarreal at Dental Associates in Wisconsin says it's easy to see the ROI as their team members learn more effective ways to answer callers' questions.

See Full Story

How Patient Prism Helps The Front Office Team

Christina Villarreal is the Patient Experience Manager at Dental Associates, a family-owned practice with more than a dozen practices in Wisconsin. After testing the system in three practices, Dental Associates is now adding Patient Prism to all of its locations.

See Full Story

3 Keys to Scaling Up DSOs

With Kathy Lynn-Cullotta

Building value in your DSO is all about predictable performance.

Watch Interview

Why Dentists Join Dental Insurance Plans

There are three main reasons why dentists typically join a dental insurance network - and the all have the same goal.

Watch Video

Getting Started in Dental Sleep Medicine

Obstructive Sleep Apnea is a medical condition diagnosed by a physician. Often, it can be treated in a dental office.

Watch Video

7 Steps to Effective Change Management

With Holly Mitchell

Creating an action plan and implementing it can go more smoothly if you follow these steps.

Watch Interview

Presenting a Dental Insurance Estimate

It can be hard to know how to present a dental insurance estimate to a patient. Here are six steps that can make it easier.

Watch Video

How to Attract More Dental Patients to Your Practice

Dental Marketing Strategies to Grow Your Practice by Looking through the Eyes of Your Patient

Read More

How to Know if Your Online Dental Marketing Ads Are Working

With Ryan Vet

Online advertising can be very effective - if you do it right.

Watch Interview

Determining Your Dental Practice Marketing Budget

With Ryan Vet

Here are the factors to consider when determining your marketing budget.

Watch Interview

How to Handle Bad Reviews

With Len Tau, DMD

Discover what you should do when your dental practice gets a bad review online.

Watch Interview

Mastering Multiple Locations in a DSO

If you're looking to scale your dental group practice, there are five principles you need to know.

Watch Video

“Say This, Not That” How to Turn More Callers into New Patients

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.

Download

HIPAA Compliance for Dental Practices

Have you ever been out of HIPAA compliance? Are you sure? When it comes to HIPAA forms and appropriate documentation in patient charts, many dental practices are falling short.

Watch Video

The Role of Dental Assistants in Case Acceptance

With Kevin Henry

The dental assistant plays a key role when the doctor walks out of the operatory.

Watch Interview

C.L.E.A.R. Leadership in a Dental Practice

With Judy Kay Mausolf

A great culture starts with CLEAR leadership. Discover how this acronym can transform your practice.

Watch Interview

Handling Dental Insurance Conversations

With Teresa Duncan, Dental Insurance Expert

Discover the best practices for staying calm and composed when discussing what the patient's benefits plan will - and will not - cover.

Watch Interview

Dental Whale's Innovative Solutions for Dental Industry

With Scott Mortier

Dental Whale's created nine solutions to enable private practice dentists to compete with larger dental organizations.

Watch Interview

Important Trends in Dentistry

With Brian Colao, Director of Dykema DSO Industry Group

From consolidation in the market to the bigger role of DSOs in the industry to the rise of dental therapists, Brian Colao of Dykema explains the unfolding trends you’re likely to see in the coming years.

Watch Interview

Creating a Great Culture

With Judy Kay Mausolf

Discover the keys to creating a great dental practice culture that inspires teamwork, loyalty, and fun.

Watch Interview

Top 5 Hygiene Benchmarks

With Rachel Wall, Founder of Inspired Hygiene

Wondering if your hygiene department is running as well as it could? Start by measuring these five areas.

Watch Interview

When to Hire an Insurance Coordinator

With Teresa Duncan, Dental Insurance Expert

If your receptionists are spending a lot of their time on the phone with insurance companies, it's time to hire someone who is trained to sit in another location and dedicate their time to insurance.

Watch Interview

Dental Practice Increases New Patient Appointments by 90% and 5 more Stories

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.

See Full Story

The Dentist and Dental Assistant Relationship

Discover how a difficult dynamic can affect more than team morale.

Watch Video

Alternative Models for DSOs with Brian Colao of Dykema

With Brian Colao, Director of Dykema DSO Industry Group

Discover some of the options for dentists seeking to retain their independence but maximize the benefits of belonging to a group.

Watch Interview

The Barbershop Dentist: Draw on Past Experiences

Jacob Berger, DMD, shares how every dentist can draw on their past experiences to provide better service for their patients.

Watch Video

DiSC Profiling for Dental Patients

Jacob Berger, DMD, a Heartland Dental-affiliated dentist at Smiles at Lakewood Ranch, shares how he uses DiSC profiling to present treatment in the way the patient is most likely to appreciate. By identifying and understanding different personality types, dentists and their team members can increase case acceptance and provide their patients with a better experience.

Watch Video

Why Patients Stay at a Dental Practice

Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.

Watch Video

5 Tips to Scale Your DSO

With AJ Acierno, DDS, DecisionOne Dental Partners

Dr. AJ Acierno, CEO of DecisionOne Dental Partners, talks to Amol Nirgudkar, CEO of Patient Prism, about the most important things a DSO can do to scale properly.

Watch Interview

Mentoring Hygienists to be Practice Leaders in a DSO

With AJ Acierno, DDS, DecisionOne Dental Partners

A dynamic hygienist can make all the difference in your dental practice, says AJ Acierno, DDS.

Watch Interview

The Importance of Community Service for DSOs

With AJ Acierno, DDS, DecisionOne Dental Partners

Community service is an integral part of DecisionOne Dental's identity. Dr. AJ Acierno, CEO, explains why each practice is committed to giving back.

Watch Interview

Transitioning from Dentist-Owner to the CEO of a DSO

With AJ Acierno, DDS, DecisionOne Dental Partners

It’s an exciting - and scary - time when you’re making the leap from owning a private practice to running a dental support organization. Dr. AJ Acierno of DecisionOne Dental Partners talks about his journey.

Watch Interview

What Keeps DSO CEOs Awake at Night

With AJ Acierno, DDS, DecisionOne Dental Partners

As DSOs scale up, they face new challenges. Dr. AJ Acierno, CEO of DecisionOne Dental Partners, shares his top concern as his dental support organization grows.

Watch Interview

Why Patients Leave a Dental Practice

Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.

Watch Video

How Dentists Build Trust for Case Acceptance

Barry F. Polansky, DMD, author of “The Art of Case Presentation,” talks about the five essential behaviors dentists should habitually practice in order to build patient trust for case acceptance.

Watch Video

Tips for PPO Fee Negotiation and Credentialing

With Harold Gornbein and Gavi Cohn of APEX Reimbursement

Learn how dental offices can optimize PPO negotiation, credentialing, proper coding, and cash rates.

Watch Interview

Top 5 Mistakes in C-Suite Hiring for DSOs

With Jon Fidler, president and CEO of Fidler & Associates

the top five mistakes people make when they are hiring dental executives for a DSO or small group practice.

Watch Interview

Aligning Objectives of the Dentist, Team & Patient

With Laura Jamison, a member of the Academy of Dental Management Consultants

Here are seven ways to confirm the dentist's goals, team's goals, and patient's goals are aligned for success.

Watch Interview

When to Hire a Dental Executive

Jon Fidler, CEO of the executive search firm Fidler & Associates, shares insights into when DSOs typically hire a C-Suite team, how long the recruiting process may take, and how to determine ROI.

Watch Video

The Role of a Dental Executive Within a Group

Raising your Dental Support Organization (DSO) to the next level may mean bringing on new executive employees. Jon Fidler, CEO of the executive search firm Fidler & Associates, shares the key factors that can make finding the right executive for your practice more successful.

Watch Video

Do You Have a Hospitality Heart?

Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.

Watch Video

Launch Loyalty

With Lauren Kelly, Assistant Director of Sales of Careington International

Careington International offers Launch Loyalty, a platform developed for dental practices to design their own in-house discount dental plan.

Watch Interview

Selling Dentistry Ethically and Effectively

With Janet Hagerman, consultant and author of the book by the same name, “Selling Dentistry”

Janet Hagerman, RDH, literally wrote the book on "Selling Dentistry - Ethically. Elegantly. Effectively." Whether we think of dentistry in terms of art or customer service, selling dentistry is a process. Here's how you can feel good about telling patients what they need to improve their health.

Watch Interview

Supply Clinic - A New Contender in the Dental Supply Market

With Dr. Scott Drucker, founder and CEO of Supply Clinic

Dr. Scott Drucker launched an online dental marketplace called Supply Clinic to allow qualified sellers to compete on price and service.

Watch Interview

Dental Marketing for Millennials

With Minal Sampat, President of Growth Management Marketing

Minal Sampat, President of Growth Management Marketing, shares best practices for attracting the new millennial generation of patients to your dental practice.

Watch Interview

Showcasing Your Dental Patient Experience

Paul Jones, VP of Client Success for Banyan, describes how you can create a great patient experience -- before they ever walk in your door.

Watch Video

OurPerio Team Software for Periodontists

With Deb Roberge, Founder and Co-Creator of OurPerioTeam

OurPerioTeam is a cloud-based software designed to improve communication and efficiency between periodontists and referring dentists.

Watch Interview

How Online Technology Helps Dental Practices Grow

With Nikki Rasmussen, former Vice President of Business Development of Banyan

Banyan executives share tips on how to leverage online technology to attract and retain dental patients.

Watch Interview

Why Dentists Should Put Others First

For more than four decades, Barry Polansky, DMD, has been challenging dentists to understand themselves, to understand their patients, and to understand the role of their personal leadership and communication with patients.

Watch Video

Hiring & Keeping Excellent Dental Receptionists

Author Fred Joyal discusses the three steps dentists can take to find the right receptionist for your dental practice.

Watch Video

Accounting Practices for Dental Groups

As small group practices add new locations and build the infrastructure needed to become a dental support organization (DSO), they need to take a close look at their accounting practices.

Watch Video

Selling the Dental Practice

Kevin Arnold and Diwakar Sinha of TUSK Partners, a leading dental mergers and acquisitions advisory firm, talk about what goes into achieving an acquisition profile that the “buyer of” or “investor in” a dental practice will find desirable.

Watch Video

Best Way to Dismiss Longtime Employees

Dental consultant Deb Roberge shares the best practices to use when you need to dismiss an employee who has been with your dental practice for a long time.

Watch Video

The Success of DEO Masterminds

With Darin Acopan of the Dentist Entrepreneur Organization (DEO)

Darin Acopan of the DEO talks about how mastermind sessions help dentists meet the challenges of scaling their group practices.

Watch Interview

Increasing Dental Marketing ROI

With Jake Puhl, CEO of the Dentist Entrepreneur Organization (DEO)

Jake Puhl, CEO of the Dentist Entrepreneur Organization, shares tips on how to increase marketing ROI.

Watch Interview

A Good Culture Helps Your DSO Grow

With Jake Puhl, CEO of the Dentist Entrepreneur Organization (DEO)

Jake Puhl, CEO of the Dentist Entrepreneur Organization (DEO) and Amol Nirgudkar, CEO of Patient Prism, discuss the importance of developing the culture of your DSO for successful business growth.

Watch Interview

Hiring Executives for Your DSO

With Jake Puhl of the Dentist Entrepreneur Organization (DEO)

Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about strategies for deciding when to hire C-suite business executives and in which order to hire them.

Watch Interview

Meet the Dentist Entrepreneur Organization

With Jake Puhl of the Dentist Entrepreneur Organization (DEO)

Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about how the DEO can help dentists become entrepreneurs that grow a group practice (DSO) and also help the executives they hire scale the business.

Watch Interview

7 Quick Website Changes to Attract More Patients

Discover these simple tips to optimize your dental website and help more people choose your practice instead of a competitor's.

Read More

Stop Wasting Your Marketing Budget Measure What Matters

How Well-Managed Dental Practices Waste 30% to 80% of Their Marketing Budget (And 14 Ways to Stop the Waste). Learn how to grow your dental practice faster and more affordably, without spending more on marketing.

Download

Turn More Callers Into New Patients

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.

Download

Book More Appointments with New Patients

Dental Practice Guide to Winning New Patients on the Telephone: Ideas for Dentists and Practice Leaders. Learn how to fix the hidden bottleneck in growing your dental practice.

Download

Small Dental Group Made One Change, Increased New Patients by 90%

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.

See Full Story

Fun in Dentistry

Coach Trish Lewis-Clark discusses what it means to have fun in dentistry, what it means to lead in dentistry, what it means to provide a Disney-like experience in dentistry, and the value of a coach to open minds and improve behaviors through the process of role playing.

Watch Interview

How to Create a Dental Call Center

As dental groups add more practices, it often makes sense to create a centralized call center. Hiring a group of highly-trained customer service representatives to book new appointments, confirm existing appointments, and answer patient questions can free up the staff in your dental practices.

Read More

How to Hire an Excellent Dental Receptionist

An excellent dental receptionist does more than just answer the phone. Here’s how to ensure you make the right hire for your dental office front desk.

Read More

3 Keys to Transition from Dentist to Dental Entrepreneur

Many profitable dentists dream of expanding from a single practice to multiple locations. Discover the playbook for replicating success.

Read More

How a Small Dental Practice Added $50,000 a Month in New Patient Revenue

Two dentists made a small change in their front desk protocols that led to an additional $600,000 in annual revenue. Discover how call tracking with Patient Prism increased new patient appointments by 90% in just two months.

Read More

How to Choose the Best Call Tracking Company for Dental Offices

You spend money on advertising to make your phones ring. With good dental call tracking software, you’ll know whether that investment is working or not.

Read More

Dentist Marketing: How to Double New-Patient Growth Without Spending More on Marketing

Many dental practices can more than double revenue growth simply by paying more attention to the number of new patients their front-office staff books. See how.

Read More

10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions

In many dental offices, management doesn’t measure the number of calls from new patients who don’t convert to appointments.

Read More