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DSO Strategy: Fix Under-Achieving Growth Plans

DSO Strategy: Fix Under-Achieving Growth Plans

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Scaling a DSOs is not easy and you need to be vigilant about identifying under-achieving growth plans and piloting changes.
The ClearChoice DSO Model

The ClearChoice DSO Model

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ClearChoice Dental Implant Centers rocketed onto the DSO scene, launching 31 locations and generating $131 million in revenue in just four years.
AJ Acierno, DDS: Training on Communication

AJ Acierno, DDS: Training on Communication

Dr. AJ Acierno of DecisionOne Dental calls Patient Prism's training technology the wave of the future.
AJ Acierno, DDS: Easy to See ROI with Patient Prism

AJ Acierno, DDS: Easy to See ROI with Patient Prism

DecisionOne Dental started using Patient Prism in 2018 and quickly saw results. Here's what Dr. AJ Acierno said about the ROI that Patient Prism provides.
Christina Villarreal: Patient Prism can be Enlightening for the Team

Christina Villarreal: Patient Prism can be Enlightening for the Team

Christina Villarreal is the Patient Experience Manager at Dental Associates, a family-owned practice with more than a dozen practices in Wisconsin. Christina shared how her team felt when Patient Prism was first introduced, and how they feel now.
Parth Patel, DMD Team Improvement & Accountability

Parth Patel, DMD Team Improvement & Accountability

Dr. Patel explains how Smile Culture Dental uses Patient Prism to provide fast feedback to its call center team members - making them instantly better.
Margaret McGuckin: Leveraging Your Phone System

Margaret McGuckin: Leveraging Your Phone System

The former COO of ClearChoice Dental Implants talks about the importance of having the right systems in place. One of the systems most overlooked is your phone system. How your phone is answered can make or break your dental practice.
Dr. Himesh Kana: Patient Prism is a Game Changer

Dr. Himesh Kana: Patient Prism is a Game Changer

Rapid call analytics combined with specific call coaching tips have helped Dental Depot DFW recover more than $30,000 in the past few months.
Dr. Himesh Kana: A Better Patient Experience

Dr. Himesh Kana: A Better Patient Experience

Dr. Kana and his team are focused on providing the best customer service and patient care possible, and quickly saw the value of Patient Prism.
AJ Acierno, DDS: Recapturing Missed Opportunities

AJ Acierno, DDS: Recapturing Missed Opportunities

Dr. AJ Acierno of DecisionOne Dental Partners shares how Patient Prism identifies missed opportunities - and provides specific tips to win back those potential patients.
Webinar: How to Create a DSO that Dentists Want to Join

Webinar: How to Create a DSO that Dentists Want to Join

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Patient Prism CEO Amol Nirgudkar hosts Brian Colao, Director of Dykema's DSO Industry Group, for this one-hour recorded webinar about the four keys to creating a DSO that dentists want to join.
Christina Villarreal, Patient Experience Manager: Recovering High-Value Dental Cases

Christina Villarreal, Patient Experience Manager: Recovering High-Value Dental Cases

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
What is Smile Source

What is Smile Source

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Smile Source formed to help independent dentists in the U.S. work together and preserve the profession of independent dentists.
Two Trends in Dentistry

Two Trends in Dentistry

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The world's changing and dentists need to implement strategies that will keep up. Here are some ideas for private dentists who are finding it more difficult to attract patients and run a Fee-for-Service practice.
True Patient Appointment Confirmations

True Patient Appointment Confirmations

You've appointed a dental patient, but do you have true confirmation that they'll show up? Dental practices have a lot of ways to confirm appointments, but this one still works best.
Don't Let Walk-Ins Destroy Your Schedule

Don't Let Walk-Ins Destroy Your Schedule

Walk-ins can be a good thing if you have opening in your schedule. But they need to be managed so they don't throw off your day.
Effective Hygiene Compensation Models

Effective Hygiene Compensation Models

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The Hygiene compensation model you choose for your practice affects the attitudes of hygienists and their effectiveness in meeting Hygiene benchmarks.
DSO Acquisitions: Due Diligence and Avoiding Surprises

DSO Acquisitions: Due Diligence and Avoiding Surprises

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Many DSOs grow by acquiring established practices. It's important to perform due diligence so you can avoid surprises. Here are some of the areas to investigate.
Financial Challenges for DSOs

Financial Challenges for DSOs

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When you are building your DSO, which financials should you focus on? Margaret McGuckin shares the formula she used to grow a DSO to $131 million in just four years.
The Importance of that First Phone Call

The Importance of that First Phone Call

Linda Miles explains why she encourages dental practices to use Patient Prism to understand what is happening during new patient phone conversations and to coach receptionists to greater success in converting calls into booked appointments.
HIPAA Breaches and Lessons Learned

HIPAA Breaches and Lessons Learned

Here are three examples of HIPAA breaches that serve as a warning for all dental practices.
Dental Practice Fines for OSHA Violations

Dental Practice Fines for OSHA Violations

There are many ways a dental practice can be out of OSHA compliance. Here are some of the most common ones that can lead to big fines.
Call Coaching, Not Just Call Recording

Call Coaching, Not Just Call Recording

GT Thiagarajah, the Director of Operations at New England Dental Group, is an expert at implementing systems and processes that help dental practices grow.
Turn Missed Opportunities Into New Patients

Turn Missed Opportunities Into New Patients

Christina Villarreal at Dental Associates in Wisconsin says it's easy to see the ROI as their team members learn more effective ways to answer callers' questions.
How Patient Prism Helps The Front Office Team

How Patient Prism Helps The Front Office Team

Christina Villarreal is the Patient Experience Manager at Dental Associates, a family-owned practice with more than a dozen practices in Wisconsin. After testing the system in three practices, Dental Associates is now adding Patient Prism to all of its locations.
3 Keys to Scaling Up DSOs

3 Keys to Scaling Up DSOs

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Building value in your DSO is all about predictable performance.
Why Dentists Join Dental Insurance Plans

Why Dentists Join Dental Insurance Plans

There are three main reasons why dentists typically join a dental insurance network - and the all have the same goal.
Getting Started in Dental Sleep Medicine

Getting Started in Dental Sleep Medicine

Obstructive Sleep Apnea is a medical condition diagnosed by a physician. Often, it can be treated in a dental office.
7 Steps to Effective Change Management

7 Steps to Effective Change Management

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Creating an action plan and implementing it can go more smoothly if you follow these steps.
Presenting a Dental Insurance Estimate

Presenting a Dental Insurance Estimate

It can be hard to know how to present a dental insurance estimate to a patient. Here are six steps that can make it easier.
How to Attract More Dental Patients to Your Practice

How to Attract More Dental Patients to Your Practice

Dental Marketing Strategies to Grow Your Practice by Looking through the Eyes of Your Patient
How to Know if Your Online Dental Marketing Ads Are Working

How to Know if Your Online Dental Marketing Ads Are Working

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Online advertising can be very effective - if you do it right.
Determining Your Dental Practice Marketing Budget

Determining Your Dental Practice Marketing Budget

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Here are the factors to consider when determining your marketing budget.
How to Handle Bad Reviews

How to Handle Bad Reviews

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Discover what you should do when your dental practice gets a bad review online.
Mastering Multiple Locations in a DSO

Mastering Multiple Locations in a DSO

If you're looking to scale your dental group practice, there are five principles you need to know.
“Say This, Not That” How to Turn More Callers into New Patients

“Say This, Not That” How to Turn More Callers into New Patients

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.
HIPAA Compliance for Dental Practices

HIPAA Compliance for Dental Practices

Have you ever been out of HIPAA compliance? Are you sure? When it comes to HIPAA forms and appropriate documentation in patient charts, many dental practices are falling short.
The Role of Dental Assistants in Case Acceptance

The Role of Dental Assistants in Case Acceptance

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The dental assistant plays a key role when the doctor walks out of the operatory.
C.L.E.A.R. Leadership in a Dental Practice

C.L.E.A.R. Leadership in a Dental Practice

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A great culture starts with CLEAR leadership. Discover how this acronym can transform your practice.
Handling Dental Insurance Conversations

Handling Dental Insurance Conversations

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Discover the best practices for staying calm and composed when discussing what the patient's benefits plan will - and will not - cover.
Dental Whale's Innovative Solutions for Dental Industry

Dental Whale's Innovative Solutions for Dental Industry

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Dental Whale's created nine solutions to enable private practice dentists to compete with larger dental organizations.
Important Trends in Dentistry

Important Trends in Dentistry

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From consolidation in the market to the bigger role of DSOs in the industry to the rise of dental therapists, Brian Colao of Dykema explains the unfolding trends you’re likely to see in the coming years.
Creating a Great Culture

Creating a Great Culture

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Discover the keys to creating a great dental practice culture that inspires teamwork, loyalty, and fun.
Top 5 Hygiene Benchmarks

Top 5 Hygiene Benchmarks

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Wondering if your hygiene department is running as well as it could? Start by measuring these five areas.
When to Hire an Insurance Coordinator

When to Hire an Insurance Coordinator

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If your receptionists are spending a lot of their time on the phone with insurance companies, it's time to hire someone who is trained to sit in another location and dedicate their time to insurance.
Dental Practice Increases New Patient Appointments by 90% and 5 more Stories

Dental Practice Increases New Patient Appointments by 90% and 5 more Stories

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
The Dentist and Dental Assistant Relationship

The Dentist and Dental Assistant Relationship

Discover how a difficult dynamic can affect more than team morale.
Alternative Models for DSOs with Brian Colao of Dykema

Alternative Models for DSOs with Brian Colao of Dykema

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Discover some of the options for dentists seeking to retain their independence but maximize the benefits of belonging to a group.
The Barbershop Dentist: Draw on Past Experiences

The Barbershop Dentist: Draw on Past Experiences

Jacob Berger, DMD, shares how every dentist can draw on their past experiences to provide better service for their patients.
DiSC Profiling for Dental Patients

DiSC Profiling for Dental Patients

Jacob Berger, DMD, a Heartland Dental-affiliated dentist at Smiles at Lakewood Ranch, shares how he uses DiSC profiling to present treatment in the way the patient is most likely to appreciate. By identifying and understanding different personality types, dentists and their team members can increase case acceptance and provide their patients with a better experience.
Why Patients Stay at a Dental Practice

Why Patients Stay at a Dental Practice

Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.
5 Tips to Scale Your DSO

5 Tips to Scale Your DSO

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Dr. AJ Acierno, CEO of DecisionOne Dental Partners, talks to Amol Nirgudkar, CEO of Patient Prism, about the most important things a DSO can do to scale properly.
Mentoring Hygienists to be Practice Leaders in a DSO

Mentoring Hygienists to be Practice Leaders in a DSO

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A dynamic hygienist can make all the difference in your dental practice, says AJ Acierno, DDS.
The Importance of Community Service for DSOs

The Importance of Community Service for DSOs

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Community service is an integral part of DecisionOne Dental's identity. Dr. AJ Acierno, CEO, explains why each practice is committed to giving back.
Transitioning from Dentist-Owner to the CEO of a DSO

Transitioning from Dentist-Owner to the CEO of a DSO

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It’s an exciting - and scary - time when you’re making the leap from owning a private practice to running a dental support organization. Dr. AJ Acierno of DecisionOne Dental Partners talks about his journey.
What Keeps DSO CEOs Awake at Night

What Keeps DSO CEOs Awake at Night

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As DSOs scale up, they face new challenges. Dr. AJ Acierno, CEO of DecisionOne Dental Partners, shares his top concern as his dental support organization grows.
Why Patients Leave a Dental Practice

Why Patients Leave a Dental Practice

Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.
How Dentists Build Trust for Case Acceptance

How Dentists Build Trust for Case Acceptance

Barry F. Polansky, DMD, author of “The Art of Case Presentation,” talks about the five essential behaviors dentists should habitually practice in order to build patient trust for case acceptance.
Tips for PPO Fee Negotiation and Credentialing

Tips for PPO Fee Negotiation and Credentialing

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Learn how dental offices can optimize PPO negotiation, credentialing, proper coding, and cash rates.
Top 5 Mistakes in C-Suite Hiring for DSOs

Top 5 Mistakes in C-Suite Hiring for DSOs

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the top five mistakes people make when they are hiring dental executives for a DSO or small group practice.
Aligning Objectives of the Dentist, Team & Patient

Aligning Objectives of the Dentist, Team & Patient

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Here are seven ways to confirm the dentist's goals, team's goals, and patient's goals are aligned for success.
When to Hire a Dental Executive

When to Hire a Dental Executive

Jon Fidler, CEO of the executive search firm Fidler & Associates, shares insights into when DSOs typically hire a C-Suite team, how long the recruiting process may take, and how to determine ROI.
The Role of a Dental Executive Within a Group

The Role of a Dental Executive Within a Group

Raising your Dental Support Organization (DSO) to the next level may mean bringing on new executive employees. Jon Fidler, CEO of the executive search firm Fidler & Associates, shares the key factors that can make finding the right executive for your practice more successful.
Do You Have a Hospitality Heart?

Do You Have a Hospitality Heart?

Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.
Launch Loyalty

Launch Loyalty

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Careington International offers Launch Loyalty, a platform developed for dental practices to design their own in-house discount dental plan.
Selling Dentistry Ethically and Effectively

Selling Dentistry Ethically and Effectively

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Janet Hagerman, RDH, literally wrote the book on "Selling Dentistry - Ethically. Elegantly. Effectively." Whether we think of dentistry in terms of art or customer service, selling dentistry is a process. Here's how you can feel good about telling patients what they need to improve their health.
Supply Clinic - A New Contender in the Dental Supply Market

Supply Clinic - A New Contender in the Dental Supply Market

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Dr. Scott Drucker launched an online dental marketplace called Supply Clinic to allow qualified sellers to compete on price and service.
Dental Marketing for Millennials

Dental Marketing for Millennials

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Minal Sampat, President of Growth Management Marketing, shares best practices for attracting the new millennial generation of patients to your dental practice.
Showcasing Your Dental Patient Experience

Showcasing Your Dental Patient Experience

Paul Jones, VP of Client Success for Banyan, describes how you can create a great patient experience -- before they ever walk in your door.
OurPerio Team Software for Periodontists

OurPerio Team Software for Periodontists

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OurPerioTeam is a cloud-based software designed to improve communication and efficiency between periodontists and referring dentists.
How Online Technology Helps Dental Practices Grow

How Online Technology Helps Dental Practices Grow

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Banyan executives share tips on how to leverage online technology to attract and retain dental patients.
Why Dentists Should Put Others First

Why Dentists Should Put Others First

For more than four decades, Barry Polansky, DMD, has been challenging dentists to understand themselves, to understand their patients, and to understand the role of their personal leadership and communication with patients.
Hiring & Keeping Excellent Dental Receptionists

Hiring & Keeping Excellent Dental Receptionists

Author Fred Joyal discusses the three steps dentists can take to find the right receptionist for your dental practice.
Accounting Practices for Dental Groups

Accounting Practices for Dental Groups

As small group practices add new locations and build the infrastructure needed to become a dental support organization (DSO), they need to take a close look at their accounting practices.
Selling the Dental Practice

Selling the Dental Practice

Kevin Arnold and Diwakar Sinha of TUSK Partners, a leading dental mergers and acquisitions advisory firm, talk about what goes into achieving an acquisition profile that the “buyer of” or “investor in” a dental practice will find desirable.
Best Way to Dismiss Longtime Employees

Best Way to Dismiss Longtime Employees

Dental consultant Deb Roberge shares the best practices to use when you need to dismiss an employee who has been with your dental practice for a long time.
The Success of DEO Masterminds

The Success of DEO Masterminds

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Darin Acopan of the DEO talks about how mastermind sessions help dentists meet the challenges of scaling their group practices.
Increasing Dental Marketing ROI

Increasing Dental Marketing ROI

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Jake Puhl, CEO of the Dentist Entrepreneur Organization, shares tips on how to increase marketing ROI.
A Good Culture Helps Your DSO Grow

A Good Culture Helps Your DSO Grow

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Jake Puhl, CEO of the Dentist Entrepreneur Organization (DEO) and Amol Nirgudkar, CEO of Patient Prism, discuss the importance of developing the culture of your DSO for successful business growth.
Hiring Executives for Your DSO

Hiring Executives for Your DSO

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Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about strategies for deciding when to hire C-suite business executives and in which order to hire them.
Meet the Dentist Entrepreneur Organization

Meet the Dentist Entrepreneur Organization

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Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about how the DEO can help dentists become entrepreneurs that grow a group practice (DSO) and also help the executives they hire scale the business.
7 Quick Website Changes to Attract More Patients

7 Quick Website Changes to Attract More Patients

Discover these simple tips to optimize your dental website and help more people choose your practice instead of a competitor's.
Stop Wasting Your Marketing Budget Measure What Matters

Stop Wasting Your Marketing Budget Measure What Matters

How Well-Managed Dental Practices Waste 30% to 80% of Their Marketing Budget (And 14 Ways to Stop the Waste). Learn how to grow your dental practice faster and more affordably, without spending more on marketing.
Turn More Callers Into New Patients

Turn More Callers Into New Patients

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.
Book More Appointments with New Patients

Book More Appointments with New Patients

Dental Practice Guide to Winning New Patients on the Telephone: Ideas for Dentists and Practice Leaders. Learn how to fix the hidden bottleneck in growing your dental practice.
Small Dental Group Made One Change, Increased New Patients by 90%

Small Dental Group Made One Change, Increased New Patients by 90%

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Fun in Dentistry

Fun in Dentistry

Coach Trish Lewis-Clark discusses what it means to have fun in dentistry, what it means to lead in dentistry, what it means to provide a Disney-like experience in dentistry, and the value of a coach to open minds and improve behaviors through the process of role playing.
How to Create a Dental Call Center

How to Create a Dental Call Center

As dental groups add more practices, it often makes sense to create a centralized call center. Hiring a group of highly-trained customer service representatives to book new appointments, confirm existing appointments, and answer patient questions can free up the staff in your dental practices.
How to Hire an Excellent Dental Receptionist

How to Hire an Excellent Dental Receptionist

An excellent dental receptionist does more than just answer the phone. Here’s how to ensure you make the right hire for your dental office front desk.
3 Keys to Transition from Dentist to Dental Entrepreneur

3 Keys to Transition from Dentist to Dental Entrepreneur

Many profitable dentists dream of expanding from a single practice to multiple locations. Discover the playbook for replicating success.
How a Small Dental Practice Added $50,000 a Month in New Patient Revenue

How a Small Dental Practice Added $50,000 a Month in New Patient Revenue

Two dentists made a small change in their front desk protocols that led to an additional $600,000 in annual revenue. Discover how call tracking with Patient Prism increased new patient appointments by 90% in just two months.
How to Choose the Best Call Tracking Company for Dental Offices

How to Choose the Best Call Tracking Company for Dental Offices

You spend money on advertising to make your phones ring. With good dental call tracking software, you’ll know whether that investment is working or not.
Dentist Marketing: How to Double New-Patient Growth Without Spending More on Marketing

Dentist Marketing: How to Double New-Patient Growth Without Spending More on Marketing

Many dental practices can more than double revenue growth simply by paying more attention to the number of new patients their front-office staff books. See how.
10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions

10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions

In many dental offices, management doesn’t measure the number of calls from new patients who don’t convert to appointments.

Turn More Callers Into Patients

Discover how to increase your new patient revenue.

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