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Discover best practices for running your dental practice or group efficiently.

Give your patients more reasons than ever to choose your practice over a competitor.

Empower your team to create a rewarding, profitable and enjoyable workplace.

Gain insights from dental industry leaders about the rapidly changing landscape.

Why Patients Stay at a Dental Practice

Why Patients Stay at a Dental Practice

Dental practice consultant Lisa Mergens, who founded Ascendant Dental Development, and Debbie Bush from Patient Prism have pinpointed a few of the attributes of really great practices that attract loyal patients.
patient_experience, attract_patients, retain_patients, front_office_team, wow_factors
Patient Experience, Attract Patients, Retain Patients, Front Office Team, Wow Factors
5 Tips to Scale Your DSO

5 Tips to Scale Your DSO

With
Dr. AJ Acierno, CEO of DecisionOne Dental Partners, talks to Amol Nirgudkar, CEO of Patient Prism, about the most important things a DSO can do to scale properly.
dso, staff_development, practice_group_owners, practice_management, leadership
DSO, Staff Development, Practice / Group Owners, Practice Management, Leadership
Mentoring Hygienists to be Practice Leaders in a DSO

Mentoring Hygienists to be Practice Leaders in a DSO

With
A dynamic hygienist can make all the difference in your dental practice, says AJ Acierno, DDS.
dso, staff_development, hygienists, practice_group_owners, practice_management, leadership
DSO, Staff Development, Hygienists, Practice / Group Owners, Practice Management, Leadership
The Importance of Community Service for DSOs

The Importance of Community Service for DSOs

With
Community service is an integral part of DecisionOne Dental's identity. Dr. AJ Acierno, CEO, explains why each practice is committed to giving back.
dso, dentists, practice_group_owners, practice_management, leadership, industry_talkers
DSO, Dentists, Practice / Group Owners, Practice Management, Leadership, Industry Talkers
Transitioning from Dentist-Owner to the CEO of a DSO

Transitioning from Dentist-Owner to the CEO of a DSO

With
It’s an exciting - and scary - time when you’re making the leap from owning a private practice to running a dental support organization. Dr. AJ Acierno of DecisionOne Dental Partners talks about his journey.
DSO, Dentists, Practice / Group Owners, Featured, Practice Management, Leadership, Industry Talkers
What Keeps DSO CEOs Awake at Night

What Keeps DSO CEOs Awake at Night

With
As DSOs scale up, they face new challenges. Dr. AJ Acierno, CEO of DecisionOne Dental Partners, shares his top concern as his dental support organization grows.
dso, practice_group_owners, leadership
DSO, Practice / Group Owners, Leadership
Why Patients Leave a Dental Practice

Why Patients Leave a Dental Practice

Patients leave dental practices for many reasons - and often, you don't know what went wrong. Dental practice consultant Lisa Mergens shares seven of the most common complaints.
Front Office, Patient Experience, Staff Development, Build Trust, Retain Patients, Featured, Practice Management
How Dentists Build Trust for Case Acceptance

How Dentists Build Trust for Case Acceptance

Barry F. Polansky, DMD, author of “The Art of Case Presentation,” talks about the five essential behaviors dentists should habitually practice in order to build patient trust for case acceptance.
Patient Experience, Staff Development, Build Trust, Retain Patients, Dentists, Hygienists, Case Acceptance, Featured, Practice Management, Leadership
Tips for PPO Fee Negotiation and Credentialing

Tips for PPO Fee Negotiation and Credentialing

With
Learn how dental offices can optimize PPO negotiation, credentialing, proper coding, and cash rates.
dso, front_office, financial, operations, credentialing_insurance, practice_management
DSO, Front Office, Financial, Operations, Credentialing / Insurance, Practice Management
Top 5 Mistakes in C-Suite Hiring for DSOs

Top 5 Mistakes in C-Suite Hiring for DSOs

With
the top five mistakes people make when they are hiring dental executives for a DSO or small group practice.
DSO, Recruiting, Staff Development, Practice / Group Owners, Featured, Practice Management, Leadership
Aligning Objectives of the Dentist, Team & Patient

Aligning Objectives of the Dentist, Team & Patient

With
Here are seven ways to confirm the dentist's goals, team's goals, and patient's goals are aligned for success.
patient_experience, staffing, retain_patients, dentists, front_office_team, case_acceptance, leadership
Patient Experience, Staffing, Retain Patients, Dentists, Front Office Team, Case Acceptance, Leadership
When to Hire a Dental Executive

When to Hire a Dental Executive

Jon Fidler, CEO of the executive search firm Fidler & Associates, shares insights into when DSOs typically hire a C-Suite team, how long the recruiting process may take, and how to determine ROI.
dso, staffing, recruiting, staff_development, practice_group_owners, practice_management, leadership
DSO, Staffing, Recruiting, Staff Development, Practice / Group Owners, Practice Management, Leadership
The Role of a Dental Executive Within a Group

The Role of a Dental Executive Within a Group

Raising your Dental Support Organization (DSO) to the next level may mean bringing on new executive employees. Jon Fidler, CEO of the executive search firm Fidler & Associates, shares the key factors that can make finding the right executive for your practice more successful.
dso, staffing, recruiting, staff_development, practice_group_owners, practice_management, leadership
DSO, Staffing, Recruiting, Staff Development, Practice / Group Owners, Practice Management, Leadership
Do You Have a Hospitality Heart?

Do You Have a Hospitality Heart?

Dental practice consultant Lisa Spradley discusses the challenges and opportunities for creating lasting relationships with patients and team members. See how she helps people to develop emotional connections that create a positive work environment.
patient_experience, staff_development, attract_patients, build_trust, retain_patients, front_office_team, practice_management, leadership
Patient Experience, Staff Development, Attract Patients, Build Trust, Retain Patients, Front Office Team, Practice Management, Leadership
Launch Loyalty

Launch Loyalty

With
Careington International offers Launch Loyalty, a platform developed for dental practices to design their own in-house discount dental plan.
dso, patient_experience, financial, billing, operations, attract_patients, case_acceptance, practice_management
DSO, Patient Experience, Financial, Billing, Operations, Attract Patients, Case Acceptance, Practice Management
Selling Dentistry Ethically and Effectively

Selling Dentistry Ethically and Effectively

With
Janet Hagerman, RDH, literally wrote the book on "Selling Dentistry - Ethically. Elegantly. Effectively." Whether we think of dentistry in terms of art or customer service, selling dentistry is a process. Here's how you can feel good about telling patients what they need to improve their health.
Patient Experience, Clinical, Staff Development, Retain Patients, Case Acceptance, Featured, Practice Management
Supply Clinic - A New Contender in the Dental Supply Market

Supply Clinic - A New Contender in the Dental Supply Market

With
Dr. Scott Drucker launched an online dental marketplace called Supply Clinic to allow qualified sellers to compete on price and service.
Operations, Industry Trends, Practice Management
Dental Marketing for Millennials

Dental Marketing for Millennials

With
Minal Sampat, President of Growth Management Marketing, shares best practices for attracting the new millennial generation of patients to your dental practice.
dental_marketing, patient_experience, attract_patients, retain_patients, practice_management
Dental Marketing, Patient Experience, Attract Patients, Retain Patients, Practice Management
Showcasing Your Dental Patient Experience

Showcasing Your Dental Patient Experience

Paul Jones, VP of Client Success for Banyan, describes how you can create a great patient experience -- before they ever walk in your door.
Dental Marketing, Patient Experience, Attract Patients, Industry Trends, Wow Factors, Practice Management
Our Perio Team Software for Periodontists

Our Perio Team Software for Periodontists

With
OurPerioTeam is a cloud-based software designed to improve communication and efficiency between periodontists and referring dentists.
dental_office_growth, operations, technology, dentists, case_acceptance, practice_management, leadership
Dental Office Growth, Operations, Technology, Dentists, Case Acceptance, Practice Management, Leadership
How Online Technology Helps Dental Practices Grow

How Online Technology Helps Dental Practices Grow

With
Banyan executives share tips on how to leverage online technology to attract and retain dental patients.
Dental Marketing, Patient Experience, Dental Office Growth, Technology, Attract Patients, Retain Patients, Front Office Team, Industry Trends, Wow Factors, Practice Management, Leadership
Why Dentists Should Put Others First

Why Dentists Should Put Others First

For more than four decades, Barry Polansky, DMD, has been challenging dentists to understand themselves, to understand their patients, and to understand the role of their personal leadership and communication with patients.
patient_experience, staff_development, dentists, work_life_balance, practice_management, leadership
Patient Experience, Staff Development, Dentists, Work / Life Balance, Practice Management, Leadership
Hiring & Keeping Excellent Dental Receptionists

Hiring & Keeping Excellent Dental Receptionists

Author Fred Joyal discusses the three steps dentists can take to find the right receptionist for your dental practice.
front_office, staffing, recruiting, staff_development, front_office_team, practice_management, leadership
Front Office, Staffing, Recruiting, Staff Development, Front Office Team, Practice Management, Leadership
Accounting Practices for Dental Groups

Accounting Practices for Dental Groups

As small group practices add new locations and build the infrastructure needed to become a dental support organization (DSO), they need to take a close look at their accounting practices.
DSO, Financial, Banking, Practice / Group Owners, Industry Trends, Practice Management, Leadership
Selling the Dental Practice

Selling the Dental Practice

Kevin Arnold and Diwakar Sinha of TUSK Partners, a leading dental mergers and acquisitions advisory firm, talk about what goes into achieving an acquisition profile that the “buyer of” or “investor in” a dental practice will find desirable.
dso, practice_group_owners, sales_strategies, leadership
DSO, Practice / Group Owners, Sales Strategies, Leadership
Best Way to Dismiss Longtime Employees

Best Way to Dismiss Longtime Employees

Dental consultant Deb Roberge shares the best practices to use when you need to dismiss an employee who has been with your dental practice for a long time.
Staffing, Recruiting, Staff Development, Dentists, Featured, Practice Management, Leadership
The Success of DEO Masterminds

The Success of DEO Masterminds

With
Darin Acopan of the DEO talks about how mastermind sessions help dentists meet the challenges of scaling their group practices.
dso, dentists, leadership
DSO, Dentists, Leadership
Increasing Dental Marketing ROI

Increasing Dental Marketing ROI

With
Jake Puhl, CEO of the Dentist Entrepreneur Organization, shares tips on how to increase marketing ROI.
Dental Marketing, Featured, Practice Management
A Good Culture Helps Your DSO Grow

A Good Culture Helps Your DSO Grow

With
Jake Puhl, CEO of the Dentist Entrepreneur Organization (DEO) and Amol Nirgudkar, CEO of Patient Prism, discuss the importance of developing the culture of your DSO for successful business growth.
dso, operations, staff_development, practice_management
DSO, Operations, Staff Development, Practice Management
Hiring Executives for Your DSO

Hiring Executives for Your DSO

With
Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about strategies for deciding when to hire C-suite business executives and in which order to hire them.
recruiting, practice_management
Recruiting, Practice Management
Meet the Dentist Entrepreneur Organization

Meet the Dentist Entrepreneur Organization

With
Amol Nirgudkar of Patient Prism and Jake Puhl of the Dentist Entrepreneur Organization (DEO) talk about how the DEO can help dentists become entrepreneurs that grow a group practice (DSO) and also help the executives they hire scale the business.
practice_group_owners, leadership
Practice / Group Owners, Leadership
7 Quick Website Changes to Attract More Patients

7 Quick Website Changes to Attract More Patients

Discover these simple tips to optimize your dental website and help more people choose your practice instead of a competitor's.
Dental Marketing, Dental Office Growth, Featured, Practice Management
Grow Your Dental Practice, Without Spending More on Marketing

Grow Your Dental Practice, Without Spending More on Marketing

How Well-Managed Dental Practices Waste 30% to 80% of Their Marketing Budget (And 14 Ways to Stop the Hemorrhaging). Learn how to grow your dental practice faster and more affordably, without spending more on marketing.
Growth Strategies, Front Office Team, Featured, Marketing, Practice Management, Leadership, Industry Talkers
Front Desk Guide to Booking More Dental Patient Appointments

Front Desk Guide to Booking More Dental Patient Appointments

Provide great service to new dental patients. Deliver great value. And grow in your job as the practice grows. Be a rock star.
Growth Strategies, Patient Experience, Operations, Attract Patients, Front Office Team, Featured, Practice Management, Leadership, Industry Talkers
Win More Dental Patients on the Phone

Win More Dental Patients on the Phone

Dental Practice Guide to Winning New Patients on the Telephone: Ideas for Dentists and Practice Leaders. Learn how to fix the hidden bottleneck in growing your dental practice.
Growth Strategies, Patient Experience, Operations, Attract Patients, Front Office Team, Featured, Practice Management, Leadership, Industry Talkers
Small Dental Group Made One Change, Increased New Patients by 90%

Small Dental Group Made One Change, Increased New Patients by 90%

Fast-Growing Dental Practice Plugs a ‘Leak’ in Its Marketing, Increases New-Patient Bookings by 90% in 2 Months. See how a thriving independent dental practice found a profitable way to grow much faster--with fewer office locations.
Consulting, Clinical, Featured, Practice Management
Fun in Dentistry

Fun in Dentistry

Coach Trish Lewis-Clark discusses what it means to have fun in dentistry, what it means to lead in dentistry, what it means to provide a Disney-like experience in dentistry, and the value of a coach to open minds and improve behaviors through the process of role playing.
consulting, staff_development, dentists, front_office_team, practice_management, leadership
Consulting, Staff Development, Dentists, Front Office Team, Practice Management, Leadership
How to Create a Dental Call Center

How to Create a Dental Call Center

As dental groups add more practices, it often makes sense to create a centralized call center. Hiring a group of highly-trained customer service representatives to book new appointments, confirm existing appointments, and answer patient questions can free up the staff in your dental practices.
DSO, Call Management, Call Tracking, Dental Call Center, Featured
How to Hire an Excellent Dental Receptionist

How to Hire an Excellent Dental Receptionist

An excellent dental receptionist does more than just answer the phone. Here’s how to ensure you make the right hire for your dental office front desk.
Front Office, Staffing, Featured
3 Keys to Transition from Dentist to Dental Entrepreneur

3 Keys to Transition from Dentist to Dental Entrepreneur

Many profitable dentists dream of expanding from a single practice to multiple locations. Discover the playbook for replicating success.
dso, staffing, dental_office_growth
DSO, Staffing, Dental Office Growth
How a Small Dental Practice Added $50,000 a Month in New Patient Revenue

How a Small Dental Practice Added $50,000 a Month in New Patient Revenue

Two dentists made a small change in their front desk protocols that led to an additional $600,000 in annual revenue. Discover how call tracking with Patient Prism increased new patient appointments by 90% in just two months.
revenue, front_office, call_tracking
Revenue, Front Office, Call Tracking
How to Choose the Best Call Tracking Company for Dental Offices

How to Choose the Best Call Tracking Company for Dental Offices

You spend money on advertising to make your phones ring. With good dental call tracking software, you’ll know whether that investment is working or not.
front_office, growth_strategies, call_tracking, industry_talkers
Front Office, Growth Strategies, Call Tracking, Industry Talkers
Dentist Marketing: How to Double New-Patient Growth Without Spending More on Marketing

Dentist Marketing: How to Double New-Patient Growth Without Spending More on Marketing

Many dental practices can more than double revenue growth simply by paying more attention to the number of new patients their front-office staff books. See how.
dental_marketing, front_office, growth_strategies, call_management, practice_management, industry_talkers
Dental Marketing, Front Office, Growth Strategies, Call Management, Practice Management, Industry Talkers
10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions

10 Ways Successful Dental Group Practices Use Call Tracking Data to Make Decisions

In many dental offices, management doesn’t measure the number of calls from new patients who don’t convert to appointments.
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