Washington Smiles Increases
Call Conversions to 92%
Washington Smiles' Journey
Washington Smiles implemented Patient Prism®, a call
tracking and call coaching software that combines
artificial intelligence with experienced call coaches to
review every new patient phone call and identify the
dental services requested, the associated revenue
opportunity, and if the caller scheduled.
Every time a potential new patient ends the call
without scheduling, Patient Prism quickly sends
an alert back to the practice detailing the caller’s
concerns and effective phrasing the team can use
to call back and convert that patient.
The Results “We’ve gone from booking 65% of new patient calls to booking 92% of callers,” said Nicole Struckhoff, the Office Manager at Washington Smiles. “It’s definitely increased new patient revenue; there’s a direct correlation.”
The team members like being recognized for their success. Patient Prism generates certificates of excellence when team members hit certain benchmarks, and the Staff Report dashboard makes it easy to see how each team member is performing.
TRY PATIENT PRISM FOR YOUR DENTAL PRACTICE
No risk, no obligations. Schedule a demo today and see the difference Patient Prism can make for your dental office.