Washington Smiles implemented Patient Prism®, a call tracking and call coaching software that combines artificial intelligence with experienced call coaches to review every new patient phone call and identify the dental services requested, the associated revenue opportunity, and if the caller scheduled.
Every time a potential new patient ends the call without scheduling, Patient Prism quickly sends an alert back to the practice detailing the caller’s concerns and effective phrasing the team can use to call back and convert that patient.