Know how much revenue you've lost or gained because of the way your office handles incoming calls.
Evaluate which marketing tactics and channels produce the most revenue.
Spot how and where your office handles calls ineffectively.
Get back revenue you've lost because your office did not book an appointment with a new patient.
Evaluate, motivate, coach, and train individuals who field your phone inquiries.
Track and monitor call performance across offices or practices. Manage the performance of agents at call centers.
Prepare effective, accurate, and timely reports with minimal labor. Run ad hoc analytics to discover opportunities and answer questions.
Patient Prism® is much more than software for tracking incoming phone calls.
"Patient Prism enables us to track the discussion that occurs when new patients call.
That’s important for us in two ways. First, it helps us ensure that our staff correctly answers the questions callers ask. And second, we capture accurate data about the calls."