Extremely Helpful Calling the patient back is the most useful tool for me. Normally you'd just let those patients go, but Patient Prism makes sure that you call them back and get them in. ☺that there is a review of your call and it gives help on trying to get the patient in the office. ☹I really like the software. It is really helpful
Great feature Great experience overall and very helpful ☺This is great for auditing staff and also getting to hear what patients have to say. ☹When a patient does not schedule for certain reasons such as, out of network with insurance, it can get counted against the staff's call. However, it can easily be removed by marking "unweighted". Really don't have any cons to report!
Best of the best! I enjoy hearing my calls and how I was able to make a lasting impression on the patient. ☺The feature I like most about this software is the positive critique of each call. ☹The features of being a user only, allows me to view only my own calls and not my team.
Same Day Follow Ups ☺I love being able to follow up with callers the same day of their original call. Hearing the recording quickly and being able to recapture those opportunities same day, plus provide timely training for my team. ☹If there are issues with a recorded call, I wish it were easier to report directly from the dashboard.
Patient Prims ☺Easy to use, patient focused and good for staff. ☹Nothing. It is very straightforward to use.
Excellent Company! Excellent support system - [SENSITIVE CONTENT HIDDEN]! Trainings for team, etc. ☺Everything is being tracked and opportunity to get patient back! ☹There is nothing missing that I can think of.
great product great and easy to use ☺very user friendly and clarity of calls are great. ☹people who listen and rate calls need to pay more attention to calls
Awesome software to help recapture phonecalls [SENSITIVE CONTENT HIDDEN] is simply the best and has been so eager to always help us improve and answer any questions we have ☺The ability to hear the phone calls and get tips on how to improve them ☹when it gives a relo call on calls that are not accurate (went to voicemail etc)
User friendly and highly useful Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools. ☺Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us. ☹The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags.
Patient Prism Blue Sea Dental Very positive and I feel it benefits the team. ☺Site is easy to navigate and find the info that you need as far as reviewed calls and scores. Communication with [SENSITIVE CONTENT HIDDEN] is always pleasant and she is very proactive with I have a question or concern. ☹Some reviews that state a tentative appointment should be made I feel is not a good critique. We do not make tentative appointments.